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CUSTOMER SERVICE REPRESENTATIVE

$15-25 USD / hour

Closed
Posted over 4 years ago

$15-25 USD / hour

Interact with customers to provide information in response to inquiries about products and service and to handle and resolve complaints. Key Responsibilities • Confer with customers by telephone or in person in order to provide information about products and service, to take orders or cancel accounts or to obtain detail of complaints. • Keep records of customer interactions and transactions, recording detail of inquiries, complaints and comments, as well as actions taken in the complaint log. • Resolve customers' service of billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Check to ensure that appropriate changes were made to resolve customers' problems. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments • Refer unresolved customer grievances to designated departments for further investigation • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Solicit sale of new or additional service or products Skills: .Strong phone contact handling skills and active listening .Customer orientation and ability to adapt/respond to different types of characters .Excellent communication and presentation skills .Ability to multi-task, prioritize, and manage time effectively Requirements/Qualifications • High School Diploma or equivalent • 6 months and above work experience required • Must be well organized and a self-starter • Ability to communicate effectively verbally and in writing
Project ID: 21795356

About the project

21 proposals
Remote project
Active 4 yrs ago

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21 freelancers are bidding on average $22 USD/hour for this job
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Am very confident in verbal communication as well as oral . I can really handle the task in a well dignified and effect way.
$22 USD in 5 days
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I have worked as a customer care representative(US voice process) in the past and i have an year of experience in it. If you'd like to know more, hit me up on chat and we can have a screening test on the phone.
$20 USD in 40 days
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I have all the required skills of a customer service representative. I have more than 3 years experiences in customer service. Therefore i am interested and available anytime.
$20 USD in 40 days
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Trust me, it finished
$20 USD in 10 days
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Hello, We are IT-Engineers and Business Analysts, creating complete web and mobile solutions, for already more than 15 years, supporting our products with custom digital marketing strategies and instruments. Before the collaboration starts - the initial briefing round takes place, which is free of charge. We are interested in all the details of your specific case. They will allow us to obtain a better vision of your concept and help us create unique solutions for you. Let's schedule a convenient time for the first kick-off conversation. Best Regards, Andrei Costenco Team Lead, Business Analyst, Senior Engineer Dev Experts Team
$25 USD in 30 days
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this is Alvin and I look forward to assisting you. Can we discuss this further and get started straight away? I appreciate the opportunity to speak with you. I am very interested in your project and Willing to start Immediate And thank you for the opportunity to work with you. This looks like an exciting and stimulating project. A Skill Worker provides various services to entrepreneurs or businesses. I want to share opinions about the project with you. I will wait for your response. Best Regards... Sincerely, Alvin Carlo O. Memoracion
$15 USD in 40 days
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we can give you full support and help to the customer any time with my Pleasure to take full responsibility
$16 USD in 20 days
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Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 3 years of V.A. experience which has involved email handling and social media post scheduling to mention a few. I also have no problem working full-time. I feel my experience from similar support roles for e-commerce companies would be valuable. I have a team of trusted people I work with and we can definitely provide the 24/7 service you need. I'd be the team lead in charge of training my team as well as handling the most important issues you may have and general oversight. I really feel this would be a good option for you. Hopefully, this brief proposal is enough for you to grant me an interview.
$20 USD in 40 days
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Hi there, I am writing to express my interest for the job you offered. I am proficient in doing live chats/emails, call handling, doing administrative tasks, collecting/processing data and more. I have 5 years over all experience working as a Customer Support US-based companies such as Amazon US, online fitness websites, and etc. Most of the works I've done are contractual projects only so I'm looking for a company who accepts long term position. I'm fast to adapt and learn the processes and I'm absolutely sure that I'm a perfect fit for the job you offer. I look forward to your response. Sincerely, Ivan
$20 USD in 40 days
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I would like to take up the work posted. I am a expert in customer service and the skills accumulated over the years make me a good fit for this job. Working with customers closely is my passion. Relevant Skills and Experience Excellent communication skills. Good listener. Problem solver
$22 USD in 10 days
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I'm new in freelancing industry but I'm in the BPO world for two years now and I handled mostly out bound / cold calling accounts like Utility Provider and Solar Panel campaign and Home Improvement for the home owners. Janitorial Service and COX Communications for B2B or business to business campaign. I also handled insurance accounts like Health, Medicare Supplement, Hearing Aid, Back and Knee Brace, Auto, Life, Home for Live transfer. I handle(s) mostly US Accounts but I also have experience handling UK Account and that is a Survey Campaign and AU account also a Survey Campaign. Mostly all of Campaigns / Accounts that I handled are Lead Generation and Appointment Setting Account.
$20 USD in 40 days
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Saya akan menjalankan pekerjaan ini
$22 USD in 10 days
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I have 6-year experience in customer service for different departments and willing to learn more. I have total availability to work from home and can start ASAP
$20 USD in 40 days
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I am currently working with costumer service with british people, very hard people to deal with I must say,,been doing this job for 5 months already but it is so good to hear -you have been great. Relevant Skills and Experience Communicaton , empathy, kind, understanding
$22 USD in 10 days
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About the client

Flag of HONG KONG
Central, Hong Kong
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Member since Oct 15, 2019

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