Hi,
We have read your requirement and you should go for any cloud based CRM software (Like SugarCRM, vTigerCRM, Zoho CRM etc). We have done lots of customization on vTigerCRM/SugarCRM/Zoho CRM like - BAR Code Implementation, QR code integration, Asterisk Integration, Custom Module, theme Creation, Invoice/Quote template modification, Custom Report generation and many more.
Escalation Hierarchy and Project Management:
Auriclesoft is a Software Company with a team of 55 developers in a hierarchy of Seniors and Juniors. If the Software Engineer (SE) is unable to resolve your issue within 2 days, it will automatically get escalated to the Team Leader (TL). His/her inability to resolve it will further escalate the issue to the Project Manager (PM). In order to operate in a more efficient and organized way the Entire development is divided into different stages and delivered phase wise.
Project Stages:
1. SRS.
2. Interface designing.
3. Development and coding.
4. Software Testing.
5. Documentation.
Note: For each project we provide 120 days free Warranty and Support.