Callcenter Application

Closed Posted 5 years ago Paid on delivery
Closed Paid on delivery

Outbound:

-Realtime Monitor - here we can see the agents realtime

-Scoreboard - Overview of top 10 agents

-Manage Dialer - Here i can give a boost to dialer & and the list what i have imported, i can choos to call randomize or begin with the oldest data or with the new imported data etc.

-Manage Resultcodes - I can add here a resultcode to any projects what i have selected.

-Search Records - I can find here any record in the database per project.

-Search CDR - with the phone number i can see a record when its called and how many time its called by the dialer.

-Download Recordings - I can download here records from the server.

-Recordings - i can listen here the whole conversation and even edit the resultcode of this client (what i mean with edit is example: From sale i can set it to Negative or canceled)

Inbound:

-Inbound Monitor - I can see here who is calling for the inbound but i can see this agents also in outbound real time monitor. only in inbound monitor can i see the inbound agents.

-Allow Incoming Line - I can choose here which project to allow the inbound and choose the agent who can get only the inbounds

-Sevice Level Report

Manage Projects:

-Manage Projects - Building projects, setting up Phone Number, Selecting the dialer like, Predictive Dialer, Preview Dialer, setting up the country code for phone numbers, Auto Recording, Durability Records in Days

-Overview Data - See the Imported Data Per Project

-Import Data - Importing and deduplicating data and its not importing de duplicates but option to export the duplicates

-Export Data - Exporting the sales or choosen resultcodes with many filters... i can show this later with images or teamviewer

-Delete Data - i can import data and the system only reads the data, and i can select headers from the file and database and say, if the phone number excist then set all to resultcode: Sale.

-Update Imported Data - I can update the updated phone number by selecting the headers of the file and DB and updating the list into the DB

-BlackList (Do Not Call)

-Deduplicate Blacklist - Reading the file and exports the file that does not excist in BlackList

Manage Callcenter:

-Email Templates - Each campaign can add a mail template and in this section they can set up the mail adres and the email template that has to be send, but the mail template can also be personalised

-SMS Templates - MessageBird via API

-Script Editor - Here we can make the scripts and add almost any option with HTML/PHP but the resultcodes must be selected in this Script Editor. when the script is done, you can select this script in "Manage Projects"

-Script Player - We can play the project without log in in the user account

Manage Agents:

-Add/Edit Accounts - adding account and selecting permissions

-Account Permissions - example Coaches are only enable to see the real time monitor and agent reports

-Accounts - here we can view the deleted users and the whole information that is imported when we did make the account

-Add Projects - i can even choose of the agent is allowed in a project or not, if not so the system will block and cant log in. but its every time automticaly allowed to all projects

-Agent Groups - i can add here agents in groep.. we have 4 callcenters in citys so we can add each agent in a group with the name of the citys

Reports:

-Logged In Time - i can see here the whole time they logged in

-Agent Hours - i can see which days the agent has logged in

-Resultcodes Report - here i can see between date filters and projects (each projects has different resultcodes) and see here like 77 voicemails 120 not interested

-CDR

-Batch Report - here i can see how good the imported data is.

Ex.

data A) 20 sales

Data B) 10 sales

-Agent Report

Settings:

-Sip Trunk

Asterisk PBX JavaScript PHP Software Architecture VoIP

Project ID: #17402075

About the project

43 proposals Remote project Active 5 years ago

43 freelancers are bidding on average €2637 for this job

hiretechexperts

Hey, Have checked the details provided , but need to clear some points. So please click on Chat button to initiate chat and send a message when you have some time to discuss further. Now I am putting a placeholder bid More

€2500 EUR in 10 days
(61 Reviews)
7.9
gopalvora

Hello i hope you are well. i have highly experience in Mobile application development . Already build many app from scratch and done customization related work . As you want to make Callcenter Application we ar More

€1888 EUR in 55 days
(529 Reviews)
8.3
pointlogic

Hello, I have done Callcenter application before and i have good knowledge about it. I have in-depth knowledge of php, mysql, javascript , jquery, payment system integrations, API's, css, html, html5, wordpress. I wil More

€1500 EUR in 30 days
(330 Reviews)
8.2
AzzkaNoor

I have seen your job posting and I have to ask some questions. Please come over the chat so we can discuss things. All the skills/experience will be discussed/revealed over the chat. It seems like an interesting proj More

€2500 EUR in 30 days
(55 Reviews)
7.7
tangramua

Hi, your project is very interesting. I can create Call center Application for you with all features you have mentioned. We can build you professional Call center system and implement all the things you mentioned. More

€2500 EUR in 30 days
(59 Reviews)
7.0
harishparas

Hi As per your requirement, you need to develop application for your call-center services. I have a technical team and have worked on these functional applications before. We will provide you the all relevant fun More

€1666 EUR in 30 days
(42 Reviews)
6.8
abusayed2004

I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it thanks

€3800 EUR in 60 days
(72 Reviews)
6.6
rohitjaat72

We are experience in we have a tendency to development, internet planning, Mobile planning, graphic applications, computer code development, E-commerce web site, Word press, Magento, emblem planning, SEO, SMO. I have a More

€2222 EUR in 30 days
(46 Reviews)
5.0
AImobile

Hello. how are you? i have read your proposal carefully. I have 4 online stores made on Zencart and I have also GPS PHP software. i have build Shopping app, Tour booking System , Hotel/Flight booking system, Delive More

€2500 EUR in 30 days
(3 Reviews)
4.3
Geniusteam

Hello, Can we discuss in detail ?Do you have any timeframe? We welcome you to join hands with us as we think we are capable enough to start this project and we give you surety of answering all your queries. More

€2500 EUR in 30 days
(3 Reviews)
4.1
vmuganga

I have some soft already and can change it for you. 12 years experience in VoIP. ______________________________________________________________________________

€3000 EUR in 10 days
(2 Reviews)
1.0
bhaktisomaiya9

extensive cognizance and experience about Asterisk PBX, Javascript, PHP, Software Architecture, VoIP. Have successfully closed many projects by fulfilling every requirement from client's end.

€2500 EUR in 30 days
(1 Review)
0.0
vrushalishinde95

Hi Sir/Mam, Hope you’re doing well. I am working on Android Mobile Application Development and completed many projects in the same domain. I also work in IONIC Application Development which supports both Android More

€2222 EUR in 30 days
(0 Reviews)
0.0
P1234singh

If you want more information

€2500 EUR in 30 days
(0 Reviews)
0.0
princess81

We have well trained software engineers with years of experience in software development. Our team of developers work with speed and accuracy to give you the perfect product of your desires and would carry out your pro More

€2777 EUR in 30 days
(0 Reviews)
0.0
SQUAREPIXEL

Hey There, After reading your description, We are sure that our team can definitely help you with the requirements of the job and would love to develop an awesome high quality Callcenter Application. Square Pixel More

€3000 EUR in 30 days
(1 Review)
2.8
Swanandawatade18

Hi. I'm an asterisk consultant with 10+ years of hands-on experience in below-mentioned applications, servers & interfaces. -Call center Solution - Installation & configuration of Asterisk applications like VICIdial More

€3333 EUR in 3 days
(0 Reviews)
0.0