Call center operators and team leaders needed
$2-8 USD / hour
The European company is opening a telephone support service for Indonesia. The company has been operating for two years, in Indonesia it opens again after rebranding. Mission of the company-health and happiness of citizens of Indonesia. Unique sales experience, the opportunity to be trained and trained by business coaches from Europe, career and financial growth, the opportunity to gain international experience.
Job description for call center operator:
Duties:
- Consultation of customers on the products of the company (goods for beauty and health)
- Active sales of goods at the request of clients (WITHOUT SEARCH FOR CLIENTS, JUST WORM CONTACTS)
- Work with clients, registration of orders in the program
Requirements:
- PC knowledge
- Customer-centricity
- Grammatically correct speech on Bahasa Indonesia, knowledge of English as an advantage
Conditions:
- Schedule of work 6 days a week from 07:00 to 14:00 or 14:00 to 21:00 (is possible to choose working hours and working days);
- One free day in a week
- Income up to 6,000,000 IDR monthly, depend only on your results
- Free training is provided
- Prospects for professional and career growth
(For remote work you just need to have computer, headsets, stabile internet and silent place for work :))
Job description for call center team leader:
Duties:
- Coordination of all processes and activities (call center) 5 employees
- Quality control and operator efficiency
- Development and compliance with company standards
- Implementation of tasks to improve the quality of service
- Listening and analysis of records of conversations of operators with customers of the company.
- Recruitment and training of candidates for the operator position
- Conducting training with operators
- Receiving incoming phone calls arriving at the line during the peak load period or a complex / controversial / confusing request.
- Collection and analysis of statistical data on the project, preparation of reports for company executives
- Editing script operators
- Control of discipline and administrative issues in the group.
Requirements:
- Experience in a call-center for the positions of senior manager, supervisor, team leader from the year
- Experienced PC user
- Initiative, responsibility, analytical skills
- Strong leadership skills, ability to work in a team
Conditions:
- 6 days a week from 7 to 14 or from 14 to 21
- Salary 4 500 000 + bonuses up to 3 000 000IDR (KPI - group work)
Project ID: #18378506
