My over 8 years of experience in working with some renowned Multinational Oil & Gas companies, BPOs, retail sand other service providers have allowed me to grow and develop professionally and as a leader.
My background includes serving as an HR Generalist and Customer/Sales Representative for some multinational companies within call-center and retail environment as well as Oil & Gas and ISO certifications companies. I am currently working as an Assistant Manager HR (Generalist) with a US based call center in Malaysia, where my responsibilities include handling all sets of HR activities i.e. Recruitment & Selection, T&D, Employee Relations, Performance and Compensation management. In addition to that, I am also responsible for getting the visa approvals for all the expat employees and their onboarding in our company.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and cable/satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions) as well as sales. I consistently met my call-volume and sales goals.