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Running a growing Australian Shopify store, I now need a full-time manager who can switch seamlessly between Mandarin and English. The store’s daily rhythm revolves around three core areas: • Managing online sales – updating product pages, monitoring inventory, processing orders and coordinating fulfilment so every purchase moves smoothly from click to doorstep. • Customer service – replying to pre- and post-sale inquiries in both languages within 24 hours, resolving issues proactively and keeping our 5-star rating intact. • Marketing & promotions – translating product descriptions, crafting Mandarin/English EDMs, paid social creatives and in-store banners, then scheduling campaigns, tracking performance and refining based on data. Everything happens inside Shopify, supported by its native apps, Klaviyo, Meta Ads Manager and Google Analytics, so confidence with these tools (or close equivalents) is essential. The position is remote, full time and ideally suited to talent already based in China, Hong Kong, Taiwan or Malaysia who understands the nuances of both Australian and Chinese consumers. Daily Slack check-ins and a weekly KPI report (sales growth, ROAS, response time, customer satisfaction) keep us aligned. If you thrive on e-commerce pace, write flawless Mandarin and English, and are ready to take full ownership of the store’s performance, let’s talk about starting this month.
Project ID: 40552176
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25 freelancers are bidding on average $7 AUD/hour for this job

As an experienced e-commerce expert with a deep-rooted understanding of multiple aspects of digital marketing and SEO, I believe I could be the ideal fit for your full-time Australian E-commerce Manager position. Not only am I fluent in Mandarin and English, but my 6+ years in the field have taught me how to fluently navigate international marketplaces, seamlessly switching strategies between cultures whilst ensuring our message is authentically received. My extensive language abilities, coupled with my technical proficiency in platforms such as Shopify, Klaviyo, and Google Analytics make me uniquely suited to direct both Chinese and Australian consumers to your store through carefully crafted campaigns and targeted ads. This accustoming to automation also minimizes manual workloads allowing me maximum efficiency without sacrificing outcome quality. In addition to my skill set, I attribute my success in the industry to my customer-focused mindset. I'm dedicated towards enhancing customer satisfaction by ensuring their inquiries are answered promptly in both languages. My approach to managing online sales includes not just updating product pages and monitoring inventory but also implementing effective strategies that translate directly into greater visibility, higher organic traffic and ultimately improved conversions. If selected for this role, you can rely on me to take full ownership of your store's performance whilst keeping you updated with detailed weekly KPI reports.
$8 AUD in 40 days
6.2
6.2

Hi, thanks for sharing the details of this role! I have solid Shopify experience covering product management, order fulfilment, Klaviyo email campaigns, and Meta Ads, and I'm comfortable working across both English and Mandarin content. Here is how I can contribute: Daily store operations: orders, inventory, and fulfilment handled smoothly. Bilingual content: product pages, EDMs, and ad creatives in both languages. Campaign tracking: Meta Ads and Google Analytics monitored with weekly KPI reports. A few questions before we move forward: 1. What are your current ROAS targets, and which ad channels are driving the most sales right now? 2. Do you have brand guidelines or a preferred tone for Mandarin versus English content? 3. Are there any Shopify apps or workflows already in place that I should get familiar with quickly? Looking forward to supporting your store's growth. Azeem Amin
$8 AUD in 7 days
6.0
6.0

*Design*Market*Grow*Your Success Starts Here* I'm confident I'm well suited to deliver this project to a high standard with efficiency and attention to detail. Managing your Australian Shopify store seamlessly in Mandarin and English aligns perfectly with my expertise. With a strong background in managing online sales, providing exceptional customer service, and executing marketing strategies, I offer fast turnaround times, effective problem-solving skills, and extensive experience with similar projects. I can provide examples of previous projects showcasing my proficiency in Shopify, Klaviyo, Meta Ads Manager, and Google Analytics. Exploring my Freelancer profile will reveal successful work that mirrors your requirements. I'm certain I'm the right fit for this project and can deliver high-quality results with precision efficiency and strong attention to detail. Best Regards, Freek Snyders
$6 AUD in 7 days
3.6
3.6

Hi, this Shopify role needs an operator who can keep products, fulfilment, support, and campaigns moving daily without losing accuracy between Australian and Chinese customer expectations. The mix of Shopify, Klaviyo, Meta Ads Manager, Google Analytics, bilingual EDMs, inventory checks, and weekly KPI reporting means the work has to be managed as one performance system, not separate admin tasks. I can handle Shopify product updates, order coordination, campaign setup, analytics review, promotion scheduling, and structured reporting, with my 7+ years in Shopify, WooCommerce, Wix, Magento, and e-commerce workflows supporting the technical side of store management. For Mandarin-facing content, should translation and customer replies be handled directly from your existing brand glossary, or will one need to be built first? Best regards, Muhamad Saad K
$3 AUD in 40 days
4.1
4.1

Respected This is Adeel, a digital marketing expert trained at the Google Dubai Office, holding certifications as a Green & Blue Belt Certified professional. (Proof can be provided) I have handled more than 150+ customers for Google Ads in the last 8 years. I have a proven track record of helping businesses increase their online visibility, drive targeted traffic, and boost their ROI through Google Ads. I can provide 100% Guarantee of results Further, My team and I have completed more than 500+ website development projects in the last 15 years. We have expertise in creating Customer CMS websites, WordPress websites, Wix, Shopify, and e-commerce websites. Can we please discuss the project "Full Time Australian E-commerce Manager must speak write fluent Mandarin and English. Local Chinese . Malaysia/ Taiwan/ China/ Hong Kong applicants " in detail over chat? Thank you for considering my proposal. Sincerely, Adeel
$14 AUD in 26 days
3.8
3.8

Hi, There Your store needs someone who can take daily ownership, not just complete small Shopify tasks. I can manage Shopify product updates, inventory checks, order processing, fulfilment coordination, customer support workflows, Klaviyo campaigns, Meta/Google performance tracking, and weekly KPI reporting in a structured way. I have 4+ years of experience with Shopify store management, product descriptions, eCommerce operations, Google Analytics, Meta Ads support, Klaviyo/EDM workflows, customer service, product updates, and online store maintenance. I understand the importance of fast response times, clean product pages, accurate stock handling, campaign scheduling, and keeping the customer experience consistent. For this role, I would focus on daily sales operations, 24-hour response handling, bilingual product/customer communication support, campaign coordination, performance tracking, and clear weekly reports covering sales, ROAS, response time, and customer satisfaction. I’m available for full-time remote work, can join daily Slack check-ins, and can start this month. Waqas
$5 AUD in 40 days
4.2
4.2

Hi There!!! ★★★★ (I can manage your Shopify store end-to-end while delivering fast bilingual support and data-driven marketing growth.) ★★★★ I’ve read your project carefully and understand you need a full-time Shopify manager to handle daily store operations, bilingual customer support, inventory, marketing campaigns, and performance reporting. My focus is on keeping operations smooth while improving customer satisfaction and sales growth. ⚜ Shopify store management ⚜ Mandarin & English customer support ⚜ Product listing & translation ⚜ Klaviyo email marketing ⚜ Meta Ads & Google Analytics ⚜ Order, inventory & fulfilment coordination ⚜ KPI reporting & campaign optimization I have experience managing e-commerce operations, Shopify workflows, digital marketing, and customer engagement. I work proactively, communicate clearly, and enjoy optimizing stores through data and continuous improvements. I'm confident I can become a reliable part of your team and would love to discuss how I can contribute to your store's success. Warm Regards, Farhin B.
$5 AUD in 40 days
3.4
3.4

Hi, Aashiq (Ash) here from Cape Town, South Africa. This project instantly caught my eye, so I had to reach out. I see you are looking for a Full Time Australian E-commerce Manager fluent in Mandarin and English, handling online sales, customer service, and marketing promotions effectively. I have a track record of helping businesses increase sales and ROI through high-converting websites and performance marketing strategies. I'm confident I can achieve the results you want. Feel free to request samples of successful projects I've completed. Based on what you mentioned, here is how we would approach the project: - Update product pages and manage inventory seamlessly. - Provide prompt customer service in Mandarin and English. - Craft compelling marketing materials and optimize campaigns for performance. Rest assured, clear communication and a user-focused approach are my priorities to deliver a seamless, integrated solution. Best Regards, Aashiq
$4 AUD in 7 days
3.0
3.0

Hi, I’m interested in helping manage your Shopify store and supporting its day-to-day operations. I have hands-on experience working with Shopify stores, APIs, product management, and e-commerce workflows. I’m comfortable updating products, managing inventory, processing orders, troubleshooting issues, and ensuring smooth store operations. I also have experience working with marketing integrations and analytics, and I’m quick to learn new tools and processes. I believe in clear communication, fast response times, and taking ownership of my work. I’m available full-time, can provide daily progress updates via Slack, and am happy to work with KPIs to ensure continuous improvement. While my strongest language is English, I’m confident in collaborating with your team and following established workflows to deliver reliable results. I’d love the opportunity to discuss your requirements and see how I can contribute to your store’s growth. Thank you for your time, and I look forward to hearing from you. Best regards, Vipan Kumar
$8 AUD in 40 days
1.5
1.5

Hello, I understand you're looking for a full-time Australian E-commerce Manager fluent in Mandarin and English, with expertise in Shopify and Google Analytics. You need someone to manage online sales, customer service, and marketing. ✨ Why choose me? ✔ Shopify and Google Analytics expertise ✔ Customer service and marketing management ✔ Clean code and full documentation delivered ✅ View my portfolio: https://www.freelancer.com/u/masroorahmed56 Let's collaborate on this hourly project, masroorahmed56. Can you share your existing Shopify store and current marketing strategies?
$5 AUD in 1 day
0.0
0.0

Hey, running the whole Shopify rhythm from inventory to fulfilment while keeping a 5-star rating in two languages is a real balancing act, and it’s the kind of daily grind I actually enjoy. I’d set up a simple Slack routine so orders, customer replies and campaign tweaks never pile up, with Klaviyo and Meta Ads checked against real numbers each week. I’ve managed stores where Mandarin and English customers expect different tones entirely, so that switch feels natural to me. What’s the current order volume looking like day to day?
$8 AUD in 40 days
0.0
0.0

Hello, I’m already working in e-commerce and comfortable taking ownership of a Shopify store end-to-end, including sales operations, customer support, and marketing execution. I can confidently handle both English and Mandarin communication, ensuring smooth customer service, fast response times, and clear, professional messaging across all channels. What I can manage: • Shopify product updates, inventory tracking, and order fulfilment coordination • Customer support in English + Mandarin (pre and post-sales, issue resolution, 5-star focus) • Translation of product listings, EDMs, ads, and store content • Campaign support using Klaviyo, Meta Ads, and Google Analytics insights • Daily operational checks + weekly KPI reporting (sales, ROAS, CSAT, response time) I’m used to fast-paced e-commerce environments where ownership and accountability matter, and I’m comfortable working independently with daily updates via Slack. I can start immediately and integrate quickly into your existing workflows to ensure smooth daily store operations and performance growth.
$3 AUD in 40 days
0.0
0.0

Hi there, I can help manage your Shopify store end-to-end, covering bilingual customer support, product and order management, and Mandarin-English marketing campaigns while maintaining a smooth, data-driven e-commerce operation. Here is what I would deliver: * Daily Shopify store management including product updates, inventory monitoring, order processing, and fulfilment coordination * Mandarin and English customer support with timely responses and proactive issue resolution * Translation and optimization of product descriptions, EDMs, social creatives, and promotional banners * Campaign management through Klaviyo, Meta Ads Manager, and Shopify marketing tools * Performance tracking with regular KPI reporting on sales, ROAS, response time, and customer satisfaction * Consistent communication through Slack and weekly progress updates With 8+ years of experience in web development and e-commerce operations, I have worked extensively with Shopify, marketing integrations, analytics tools, and customer-focused online businesses. One quick question — are you looking for a single dedicated store manager, or would you also consider a small support team to handle customer service and campaign execution during peak periods? Regards, Rajat Trivedi
$5 AUD in 40 days
0.0
0.0

Hi, Are you specifically looking for a full-time bilingual manager, or would you also consider an experienced eCommerce team to manage your Shopify store? We have hands-on experience managing Shopify stores, product listings, inventory, customer support, Klaviyo email marketing, Meta Ads, Google Analytics, and conversion optimization. If you're open to a dedicated team approach, we can provide reliable day-to-day store management, fast response times, and regular KPI reporting to help grow your business. Looking forward to discussing your requirements.
$5 AUD in 40 days
0.0
0.0

As a seasoned Full Stack Developer, I possess all the technical skills relevant to your project. I have extensive experience working with Shopify and its native apps along with other tools facilitating e-commerce such as Klaviyo, Meta Ads Manager, and Google Analytics. I am adept at managing online sales, customer service, and marketing promotions, all of which are quintessential for your Australian Shopify store. Additionally, being fluent in Mandarin and English while also having a deep understanding of both Australian and Chinese consumer behavior significantly enhances my selling proposition as an Australian E-commerce Manager. My ability to translate product descriptions flawlessly and interact proficiently with clients in different languages ensures smooth operations for your store. Furthermore, my commitment to timely response to clients coupled with a business intelligence-led mindset enables prompt issue resolution. Choosing me will mean gaining not just a technologically astute partner but also one who prioritizes performance and reliability. The Seven years of expertise in building clean, maintainable codes that can scale will be translative in the optimized functioning of your online store while my familiarity with languages PHP, Python and DB's like MySQL will help provide custom AI integrations that can streamline your business. Let's embark on this collaborative journey to make your project flourish impressively!
$5 AUD in 40 days
0.0
0.0

Hi, I'd love the opportunity to discuss your project and help you build the best solution for your needs. I'm Hanno, a professional Software Developer specializing in custom websites, web applications, mobile applications, and database development. I focus on creating modern, responsive, and scalable solutions that are built to perform and designed to deliver a great user experience. After reviewing your project, I'm confident I can provide a high-quality solution tailored to your requirements. I believe in clear communication, reliable delivery, and writing clean, maintainable code that supports your business long after the project is complete. What you can expect when working with me: • Professional and responsive communication • Clean, efficient, and scalable code • On-time delivery with regular progress updates • A strong focus on quality, performance, and user experience • Ongoing support when needed I'd be happy to discuss your project in more detail and answer any questions you may have before we get started. Thank you for considering my proposal. I look forward to working with you. Kind regards, Hanno Software Developer
$6 AUD in 7 days
0.0
0.0

⚠️ IF YOU ARE NOT SATISFIED, YOU DON’T PAY ⚠️ I just completed a similar project. I can help you build a website for a service business. I understand the importance of seamless communication in Mandarin and English, ensuring a clean, professional, and user-friendly experience for your customers. With my expertise in e-commerce management, multilingual communication, and proficiency in Shopify, Klaviyo, Meta Ads Manager, and Google Analytics, I am well-equipped to handle the daily operations of your Australian Shopify store efficiently. Even if you decide to work with someone else, you’re welcome to take our conversation as a free consultation and use any advice or recommendations I provide. Regards, Matthew Koegelenberg.
$6 AUD in 7 days
0.0
0.0

i, I’m interested in your Shopify Store Manager position. My background combines multilingual communication with hands-on experience supporting e-commerce operations, making me comfortable working across customer service, content management, and day-to-day store administration. I’m fluent in both Mandarin and English and have experience translating and localizing product descriptions, marketing content, and customer communications while maintaining a consistent brand voice. I’m also comfortable handling order processing, inventory updates, customer inquiries, and coordinating tasks to ensure smooth daily operations. I have experience working with Shopify and am familiar with tools such as Klaviyo, Meta Ads Manager, Google Analytics, and Slack. I’m comfortable monitoring campaign performance, preparing reports, and using data to improve results while maintaining fast response times and a high level of customer satisfaction. I work independently, communicate clearly, and am available for full-time remote work. I’d be happy to discuss how I can support your store and contribute to its continued growth. Best regards,
$5 AUD in 40 days
0.0
0.0

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