Shopify Agency Technical Support & Sales Specialist

@WebChapters

Hi, I hope you are doing well! I'd love to support your agency's US expansion as your technical support and sales call specialist. With hands-on Shopify experience, I can confidently handle discovery calls, troubleshoot issues, and document clear action items for your dev team. Here is how I can help: Client calls: Lead or join scoped discovery and support sessions. Clear recaps: Same-day summaries with technical notes and next steps. Ticket creation: Reproducible steps, screenshots, or Loom videos in Slack or Trello. Escalation: Flag urgent issues and follow through to resolution. A few questions to make sure I am the right fit: 1. What types of calls are most common right now, new store scoping or ongoing support issues? 2. Do you have existing call scripts or frameworks, or would I be building that process from scratch? 3. Are there specific Shopify apps or integrations your clients use most often that I should prioritize learning? Looking forward to helping your US pipeline grow! Azeem Amin

@ost

As an experienced Senior Full-Stack Web & eCommerce Developer, I have over a decade of proficiency in crafting reliable digital solutions. I have an expert grasp of the Shopify ecosystem which is key for scoping new builds, diagnosing glitches, and API issues that your clientele may face. Importantly, my clear, neutral English accent with professional phone etiquette in line with U.S. business hours puts me in a good position to ease communication for your expanding Shopify agency in the US market. My passion for clean, scalable code and performance-driven development combined with my ability to communicate complex technical concepts in plain English suits me well for translating clients' needs back to the development team. My expertise in documenting detailed call summaries and creating actionable tickets such as reproducible steps or visual aids with Loom videos will ensure seamless information transfer to the team via Slack or Trello. Perhaps what distinguishes me further is my familiarity with not just Shopify but it third-party integrations commonly used: Klaviyo, ShipStation among others - saving time onboarding into these tools. I respect timeliness deeply and coupled with my extensive skillset portfolio from Website & eCommerce Development to SEO & Digital Marketing, your project will benefit from one dedicated versatile developer capable of handling complete projects from design through deployment and optimization.

@diektech

Hi, I’m Elias, a Miami-based senior software engineer with 20 years of experience, specializing in eCommerce solutions like Shopify. I understand that your team is looking for a specialist to provide technical support and sales expertise for your Shopify agency in the US market. Your goal is to enhance client experiences while ensuring smooth operations. I have built similar systems, and I know the importance of secure architecture, responsive UI, and seamless API integrations. My approach would involve these phases: 1) Assess the current workflows and identify technical requirements. 2) Design effective user support and sales processes. 3) Implement core features and integrations with third-party tools. 4) Test all functionalities to ensure everything runs smoothly. 5) Provide ongoing support and feedback mechanisms post-launch. Could you please clarify the following questions to help me better understand the project? 1) What specific sales metrics are you looking to improve? 2) Are there existing workflows you want to maintain or improve? 3) How do you envision handling technical support requests? I have successfully completed similar projects before, though many were under NDA, so I can’t share links directly. I’d be happy to discuss the architecture and features in detail. Additionally, I focus on creating maintainable codebases to ensure your platform can evolve as your business grows.

@ykarora26

With a background in Shopify development and technical troubleshooting, I understand the importance of clear communication in supporting small business owners. I specialize in translating technical issues into plain English and documenting action items efficiently. Could you provide more insights on the preferred communication tools or platforms for client interactions? Regards, Yogesh Kumar

@techplusintl

Hi, I can provide technical support and sales calls to enhance your Shopify agency's presence in the U.S. market. To ensure effective communication, I will focus on understanding client needs and translating them into actionable items for the development team. I will utilize tools like Slack and Trello for documentation, ensuring clarity in the process. It's essential to have a solid grasp of Shopify development and troubleshooting techniques. I will prepare concise call summaries and create tickets with detailed steps, ensuring that our developers have all the information needed to resolve issues efficiently. To get started, I will need access to your current systems and any existing documentation on common issues faced by clients. Additionally, understanding your preferred communication style and any specific tools you use will be beneficial. Thanks!

@kuldeepak05

Hello, I have checked your project requirement and I am fully able to execute your project successfully. Please inbox me So we can have quick discussion and proceed further. Available to get started immediately. My related experience level 6+ years and I possess all the require skills for this project. I will also share my work samples related to your job, please inbox me. Awaiting your reply. Regards Kuldeepak

@Hubready

Hello!, I am a Florida-based senior software engineer who can help your Shopify agency turn technical support into real revenue, not just “answering tickets.” Your main pain point is clear: you need someone who can speak Shopify fluently, troubleshoot fast, handle the US market professionally, and move leads from first contact to booked call without losing trust. I can do that with a simple flow: 1. Triage requests and spot urgency 2. Fix store, app, API, Xero, and Slack issues cleanly 3. Qualify sales calls with the right questions 4. Keep communication sharp so clients feel fully supported I’ve been participating in the Shopify Partners program since 2016 and have built many Shopify apps and themes. I also bring hands-on experience with eCommerce support and integrations, so I’m not just “available” - I understand the moving parts. Relevant work: - hotelcollection-style Shopify storefront support and optimization - tombihn-style product flow and theme improvements - foriawellness-style app and checkout integration support Questions: 1. Are you mainly looking for support, sales call handling, or both? 2. What issues come up most often, store setup, app conflicts, or API/integration problems? 3. Do you already use Slack/Xero workflows, or should I help tighten that process too? If you want someone who pays attention to the details and can represent the agency well from day one, I’m ready. -James

@raheel2k29

Hello, I’m a Shopify developer with strong technical troubleshooting and e-commerce experience, and I can confidently handle U.S. client calls and translate technical requirements into clear tasks for your development team. I can help with: Shopify store builds, themes, Liquid & customizations Checkout, app conflicts and API troubleshooting Shopify Admin and third-party integrations Client discovery and technical support calls Clear same-day call summaries and developer tickets Reproducible steps, screenshots and Loom documentation Following up on urgent issues through resolution I’m comfortable communicating with business owners in clear, professional English and working with Slack/Trello-based workflows. I’m available to onboard quickly and support your U.S. business hours. Looking forward to working with your team. Best regards Raheel

@godesignpk

Hi, I've reviewed your requirements for the Shopify Technical Support & Sales Specialist role. I can assist with scoping new store builds, diagnosing checkout glitches, and translating client needs to your development team. My approach includes clear communication and quick problem identification to ensure seamless support for your clients. To kick off, I’d suggest reviewing your current support process and identifying common issues your clients face. What specific challenges are you experiencing with your current setup? Portfolio: 1. Centrumleisure — Shopify eCommerce setup and support. 2. Sansho — Shopify troubleshooting and enhancements. Waqas & GoDesign Team Best regards, Waqas & GoDesign Team

@seefattechnologi

~~~~EXPERT SHOPIFY DEVELOPER~~~~~~I understand your requirements — you need a Shopify technical specialist who can confidently handle US client calls, troubleshoot issues, scope Shopify work, and translate requirements into clear developer tickets. I have 10 years of experience with Shopify, Liquid, APIs, eCommerce, Klaviyo, third-party integrations, and technical troubleshooting. I can lead discovery/support calls, explain technical issues in simple terms, document reproducible steps, and coordinate with developers through Slack/Trello. ==========>>>>Question: Will the role primarily involve scheduled client calls, or should I also handle first-level technical troubleshooting after the calls?=========>>> Thanks!! Parminder.

@webseoexpert199

Hi, I can support your Shopify agency by handling technical discovery and support calls with US clients, translating their requirements into clear, actionable tasks for your development team. I have 8+ years of experience in Shopify, e-commerce development, website troubleshooting, HTML/CSS, JavaScript, Liquid, integrations, and digital marketing. I’m comfortable discussing technical issues with non-technical business owners and explaining solutions in simple, professional English. I can scope new Shopify builds, theme changes, app conflicts, checkout issues, tracking problems, API integrations, and common third-party tools. During calls, I’ll identify the issue, ask the right technical questions, explain the available solution, and document everything clearly for your developers. After every call, I can provide a same-day summary with requirements, technical findings, priorities, reproducible steps, screenshots, or Loom recordings where needed. For urgent issues, I’ll escalate them quickly and follow through until the issue is properly addressed. I’m comfortable working with US business hours and would be happy to become a dependable bridge between your clients and development team.

@installerpoint

Hello, I can handle Shopify technical support and client calls, helping identify issues, explain solutions clearly, and provide actionable notes to your development team. I’m comfortable with: Shopify development and troubleshooting Liquid, themes, apps and Shopify Admin API and third-party integrations Checkout and store issues Client discovery/support calls Slack/Trello communication and technical documentation Clear call summaries with reproducible steps I can work during U.S. business hours, communicate professionally with clients, and follow up on issues until resolution. I’m available to start immediately and would be interested in a long-term collaboration. Thank you. Best regards ADEEL

@doomshellsl

Hi, Strong Shopify support requires both technical understanding and the ability to explain issues clearly to business owners. From your requirements, we understand you need a Shopify specialist who can handle discovery/support calls, troubleshoot store issues, and effectively translate client requirements into actionable tasks for the development team. We’ll join client discovery and support calls, understand Shopify themes, checkout issues, app conflicts and API requirements, explain solutions in clear business language, and provide concise technical call summaries with reproducible steps. We can coordinate with developers through Slack/Trello and follow issues through to resolution. Our team also has hands-on experience with Shopify, Liquid, APIs, eCommerce workflows and third-party integrations, allowing us to bridge the gap between clients and developers effectively. Let’s connect and discuss your US-market support workflow. We’re ready to help strengthen your Shopify pipeline and client experience.

@FizzaNadeemK

Hi, I have strong Shopify development and troubleshooting experience and can confidently handle US client calls, understand their issues, and translate them into clear technical tasks for your developers. I’m comfortable with Shopify Admin, Liquid, themes, checkout issues, app conflicts, APIs, and integrations, with concise documentation in Slack/Trello. I’m available for US business hours and can start onboarding immediately, including calls, same-day recaps, and follow-through on urgent issues.

@SkillCrafts

I noticed your need for a Shopify Technical Support & Sales Specialist who can translate complex issues into clear solutions for small business owners. My experience aligns perfectly, particularly with diagnosing checkout glitches and app conflicts, similar to a recent project where I resolved a critical payment gateway integration issue for an e-commerce client, increasing their conversion rate by 15%. My approach involves leveraging Shopify's robust developer tools, including the Shopify CLI and Liquid debugging, to pinpoint root causes. I'll utilize a systematic troubleshooting methodology, starting with client-side diagnostics and progressively moving to server-side and API interactions. For sales calls, I'll focus on understanding client pain points and clearly articulating how our agency's technical expertise can deliver tangible business outcomes, mapping features to benefits. To ensure we're a perfect fit, could you elaborate on the typical volume of support versus sales calls you anticipate? Also, what are the primary communication channels you use for internal team collaboration and client follow-ups? I'm eager to discuss how I can contribute to your US market expansion.

@kanika6665

Hi, I’ve read your brief carefully, and this Shopify agency support role is a strong match. I can confidently join discovery and support calls, identify issues around checkout flow, app conflicts, and integrations, then translate client needs into clear action items your development team can execute fast. My experience with eCommerce workflows lets me speak comfortably with store owners while keeping the technical discussion practical. I can document reproducible steps, organize recaps in Slack or Trello, and help bridge the gap between Technical Support, Virtual Assistant responsibilities, and Shopify issue resolution for the US market. I’m available to ramp up quickly and can be active on calls within your onboarding timeline. Let’s discuss your call volume, escalation process, and reporting expectations next. Which Shopify issue categories will I be expected to resolve live on calls versus escalate immediately to developers? Best regards, KANIKA

@KarthikTechCon

As a Technical Support & Sales Call Specialist with 15+ years of experience, I excel at bridging the gap between clients and development teams. I will ensure that small-business owners feel understood and supported, translating their needs into actionable items for your Shopify agency. Execution Strategy: - Conduct discovery and support calls with clarity to understand client requirements. - Troubleshoot issues such as checkout glitches and app conflicts, providing clear solutions. - Document findings and action items in Slack or Trello for seamless communication with the development team. Key Deliverables: - Join or lead scheduled client calls with professionalism. - Provide same-day written recaps summarizing key discussions and next steps. - Escalate urgent issues to the development squad and follow through until resolution. Quality & Performance: - Ensure high customer satisfaction with clear, concise communication. - Maintain accurate documentation for reproducible steps, enhancing team efficiency. Timeline & Next Steps: - Ready to onboard within a month, with flexible hours to accommodate U.S. business needs. Let's connect and drive your U.S. pipeline forward efficiently! Best Regards, Karthik B Resonite Tech

@demivision

Hi there, Thank you for sharing the details about your Shopify Agency Technical Support & Sales Specialist role. I’m excited about the opportunity to help bridge the gap between your U.S. clients and development team, ensuring every conversation results in clear, actionable outcomes. With extensive experience supporting Shopify agencies, I’m comfortable leading both discovery and technical support calls with small business owners. My background spans diagnosing everything from checkout and app issues to navigating complex API integrations. I’m well-versed in Shopify’s admin, Liquid, and popular third-party tools like Klaviyo and ShipStation, allowing me to quickly understand client pain points and translate technical jargon into plain English. Here’s how I can add value to your team: - Join and lead calls during U.S. business hours, offering a professional and approachable presence that builds trust with your clients. - Analyze and document issues in real time, preparing clear call recaps, reproducible steps, and visual aids (screenshots, Looms) for your developers. - Escalate urgent matters proactively, tracking progress and following through until resolution. - Seamlessly integrate with your current workflow, using tools like Slack, Trello, and Xero to ensure transparent, efficient communication. I pride myself on clear communication, fast learning, and a genuine passion for helping merchants succeed on Shopify. I’m ready to hit the ground running and help you grow your U.S. pipeline with confidence. Looking forward to discussing how I can contribute to your agency’s success!

@denisSolution

Hi, I'm Denis, a developer with experience working on Shopify stores and e-commerce integrations. I understand you're looking for someone to handle technical discovery and support calls with small-business owners in the U.S., translating their needs into actionable steps for your development team. I've worked on stores where troubleshooting checkout issues, app conflicts, and API integrations required clear communication between clients and developers. I can quickly grasp the core problem, explain it in plain terms, and document the details efficiently in Slack or Trello. For this role, I'd approach each call by first listening to the client's issue, asking targeted questions to isolate the root cause, then summarizing findings with clear next steps. I'd focus on writing concise recaps with reproducible steps, screenshots, or Loom videos when needed, ensuring nothing falls through the cracks. The main challenge here is balancing technical accuracy with client-friendly language, especially when explaining complex issues like checkout failures or Liquid template conflicts. I've handled similar calls where breaking down technical details without overwhelming the client was key to keeping the conversation productive. I can start working right away. Let's connect and discuss the details. Thanks, Denis.