IT Support

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.


Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients


Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

BS degree in Information Technology, Computer Science or relevant field

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Skills: Cisco, Network Administration, System Admin, Technical Writing, Wireless

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About the Employer:
( 0 reviews ) United States

Project ID: #20031230

37 freelancers are bidding on average $20/hour for this job


Hi there I’d really like to work with you on this one if possible! I have 12 years of solid experience in Network and System Administration,Desktop and Technical Support, particularly with the Microsoft(AD,DNS More

$25 USD / hour
(45 Reviews)

I have over 15 years system administration experience with a number of distributions of linux / unix and windows server, working for a large number of blue chip companies here in the UK. Skill-List (Including but not More

$27 USD / hour
(24 Reviews)

I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make fro More

$22 USD / hour
(61 Reviews)

Hi, I have 19 years of experience on server management. I have been managing Linux and Windows sever and providing 24x7 support. I will resolve all of your current problems and provide you these services as an ongoi More

$15 USD / hour
(21 Reviews)

Hi how are you? I hope you are doing well. I am Network and System Engineer with over 6 years of professional experience. I read the description of your project and I would like to offer you my service to complet More

$20 USD / hour
(23 Reviews)

I have 5+ years experience in IT support and help desk and NOC environments check my profile contact me and we can discuss further

$15 USD / hour
(5 Reviews)

Hello Sir, This is ramy mohamed gouda, I'm a network expeert engineer ( level 3 network engineer) at orange business services. I have been working in networking for more than 5 years. Iam so interested in your projec More

$16 USD / hour
(6 Reviews)

Hi, I'm IT support expert, i have more than 10 years working in this field, i have BS degree in Information Technology and COMPTIA A+ , MCSA and CCNA training certifications i'm a moderator in the biggest arabic IT fo More

$15 USD / hour
(2 Reviews)

I am an AWS CERTIFIED SOLUTIONS ARCHITECT with more than 3 years of hands on experience in managing IT infrastructure. I have been working on IT support profile from last 3 years and has experience managing networks a More

$20 USD / hour
(1 Review)

Greetings! My name is sachin and I am an expert in System administration. I would love to have the opportunity to discuss your project with you. I have 5.6 years of experience in system administration and specialize i More

$15 USD / hour
(1 Review)

Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need IT Support. We have vast experience in managing Datacenter based on VMware ESXi servers. Currently More

$23 USD / hour
(1 Review)

I read job description and I can do your project.I can even work on urgent basis and complete your project me for more information

$16 USD / hour
(0 Reviews)
$22 USD / hour
(0 Reviews)

Hi, I'd like to express my interest in the job that you've posted. I am an MCSE, RHCE, CCNA, CCNP. I read the description of the job and found my skills fit into the requirement of the job. Thank you.

$15 USD / hour
(0 Reviews)

Hi , I am having almost 4 years experience in the field of Technical Support (Desktop and Network) in major IT giants. I used to handle tickets raised by both Domestic and Global clients reporting their issues with re More

$15 USD / hour
(0 Reviews)

Worked on multiple technical support projects. Ibhqve experience in linux/aix support for 6.5 permanent job

$22 USD / hour
(0 Reviews)

10 years of experence en IT Manager. Network Administrator, System administration, SQL DBA experence , help desk , SAC, Routing, switching. Good response time with the clients.

$20 USD / hour
(0 Reviews)

I have 13 years of experience in I.T Profession served more than 4 Enterprises to provide remote support for Servers, Emails, Outlook, Software Troubleshoot , Installing and Configuring you can contact me for expert se More

$20 USD / hour
(0 Reviews)

Dear sir/madam, My name is Atanas and I am working several years as an IT personal (system administration, desk-side and server-side support, data analytics etc.). I worked many years as a system engineer and I hav More

$40 USD / hour
(0 Reviews)

I have three years of experience in Network administrator field.I have good experience in Network support, including configuration, maintenance and troubleshooting of Network components like Router, Switches, Firewalls More

$22 USD / hour
(0 Reviews)