I am a hardworking individual, I respond courteously and effeciently to a high volume of calls from United States customer inquiring about their mobile subscription concern, I also promote client’s product and services and investigates customers complaint’s and concerns handles problems related to product function or issue. Serves as first tier customer support with narrow scope of responsibilities defined by the contracting company within the business outsourcing agreement. Must make sure to be updated in any products and services offered by client,keep updated in new methodologies and techniques mandated by the client.