I have a team of experienced agents and we are currently doing outbound calls for a health insurance company in the US where my agents give insurance options to customers. Each agent is generating an average of 10 leads per day. This is a transfer-type campaign and we transfer those qualified customers to the Licensed Agents in the US.
We also have experience in outbound sales calls for AT&T, solar, online local search, real estate. Other experiences we have are technical and customer support, research, data entry, appointment setting, handling ticketing systems, lead generation, real estate appointment setting. All my agents are based in my office, thus the reliability. We have 2 internet providers and I have an IT team on a 24x7 schedule to provide tech assistance to all my agents.
We have also worked with a similar client in Canada and below are some of our tasks we help them with:
- handle customer bookings for furnace and AC, dispatch technicians, scheduling appointments, job submission, submitting to funders, verification call, attachments of documents, customer service/escalations, email handling, proper communication to technician for installation of equipment, monitoring installation, retention, coordinate with technicians on the installations of furnace, thermostat, filters, AC, etc.