Indonesian E-commerce Chat Support Needed

Daily chat conversations with our Indonesian shoppers need prompt, friendly, and well-written replies. Most customer questions arrive in Bahasa Indonesia, so native-level command of the language is essential, while enough English to read internal notes or the occasional bilingual message keeps everything flowing smoothly. Scope of work • Handle all real-time chat inquiries that come through our e-commerce site — product questions, order-status checks, simple troubleshooting, and the rare complaint that must be calmed and resolved. • Maintain a courteous, patient tone that makes every visitor feel heard and helped. • Tag or escalate messages that require refunds, technical fixes, or management approval. • Keep response times low; I monitor this metric closely. Tools you are comfortable with (Zendesk Chat, Freshdesk, Intercom, or a comparable live-chat platform) will be a plus, but I can provide quick onboarding if needed. Deliverables 1. Consistent chat coverage during the agreed shift window. 2. A concise daily log summarising volume handled, common issues, and any tickets escalated. 3. Customer satisfaction maintained or improved over the first month (measured through our built-in post-chat survey). If you are naturally patient, detail-oriented, and confident interacting in Bahasa Indonesia while dipping into English when required, I’d love to have you keep our customers smiling.

Project ID: 40563023