Help with customer support

Do you have at least 1 year of experience within Customer Support? Do you like to work from home? Are you organized and committed?

We are currently seeking to extend our live-chat team with additional customer care representatives who are preferably fluent speakers of one or more of the following languages: English, Dutch, German, Finnish, Norwegian, Swedish.

Main tasks

- Be on live chat using SmarterTrack;

- Answer or reply to any player or affiliate enquiries coming via live chat and / or e-mail, providing a satisfactory solution to the customer's inquiry and exceeding his/her expectations in doing this;

- Work together with team leads and trainers to constantly keep your knowledge up-to-date;

- Providing swift and comprehensive feedback to the team leads in case any current issues that need special attention arise;

- Making sure that the customer is satisfied with the whole customer service experience, every time;

- Managing customer accounts;

- Informing customers about current and upcoming promotions;

- Suggest improvements on sites, products, processes.


- Must be fluent in English and in Dutch / German / Finnish / Norwegian / Swedish, as applicable;

- Possessing excellent written and verbal communication skills;

- Previous experience in a customer service environment, call center or an international business setting;

- Flexible and willing to work any hours/times needed, including weekends;

- Being a dynamic multi-tasker, able to effectively manage different tasks simultaneously;

- Being able to work remotely as a work from home support agent;

- Knowledge of basic MS Windows functions;

- Be friendly, energetic, motivated and reliable;

- Deliver with a clear communication;

- Have a positive approach towards solving problems.

Skills: Customer Service, Customer Support, Phone Support, Virtual Assistant

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About the Employer:
( 0 reviews ) Romania

Project ID: #10873000

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