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IT Helpdesk - Level 1 Technical Support

Due to the increase in the number of people working from home within my client base, I'm seeing a 500% increase in traffic.

I need 2 people who can commit to 0900-1700 GMT to provide technical support via phone and live chat to call center agents, multiple people who can cover this requirement will be considered.

Ideally the people will be fluent in English and able to understand a wide range of mostly British acccents, the users you'll be supporting are based all over the world.

We us Vicidial and WebRTC to deliver service to the end users, often the calls / live chats are referring to audio issues. Using a checklist we'll provide, you'll take the agent through the troubleshooting and log all actions to the ticket system.

Payment weekly on a Friday evening, rate to be discussed with applicants.

Please be aware that this requires NDA agreements to be signed and criminal background check.

Skills: VoIP, Customer Support, Helpdesk, Technical Support, CRM

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About the Employer:
( 0 reviews ) LARBERT, United Kingdom

Project ID: #24656912

89 freelancers are bidding on average €9/hour for this job

Excelentt

I am fluent in English. I've provided technical support for SAAS products. I have provided support on these channels before. Kindly share more details. You can have your NDA and criminal background checks. Moreover, I More

€6 EUR / hour
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6.6
AhmedHElsheikh

Hello Dear, I am an Expert Network Engineer and I am working as IP Problem Expert Network Engineer at Orange Business Services. I have great hands-on experience for more than 5 years in various network technologies. More

€15 EUR / hour
(16 Reviews)
4.5
a4ndr3y

Hello, I have more than 3 years of experience working remotely as a customer support and experience specialist, and a wide collection of skills and abilities that align perfectly with the role. I am a natural helper More

€9 EUR / hour
(3 Reviews)
4.7
AnujKmrRai

Hi, I speak English fluently without any accent. Here is one of my voice recordings: [login to view URL] I have over 5 years of experience in Telemarket More

€7 EUR / hour
(2 Reviews)
4.3
ramygoda1590

Hi there, I have an excellent experience in networking/Linux/windows/vpn. please just ping me on freelancer chat to have a short discussion on your project and have it done very quickly. below is a brief on my experi More

€12 EUR / hour
(9 Reviews)
3.3
mhamdy1

I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise-level campus as a full-time senior network engineer, and in the afternoon as a part-time Cisco instructor, which make More

€12 EUR / hour
(3 Reviews)
2.7
avistainfotech

Hi Team, I am a network consultant with 12 years of experience. I have done many similar [login to view URL] skp I'd is [login to view URL], We can have a call and discuss our plans please feel free to contact me. Regards, Pra More

€10 EUR / hour
(1 Review)
1.8
talhamq

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 20 More

€15 EUR / hour
(3 Reviews)
1.6
tarapadajn

Hi, I am good enough in communication, you will not have any issue with that. Apart from that I have adequate experience in networking, as I have 12 years of working experience in ISP. I have hands on experience in ins More

€9 EUR / hour
(3 Reviews)
0.7
€7 EUR / hour
(1 Review)
0.7
atikullx

Hire me. I can work between 0900-1700 GMT and i'm fluent in British English. I'm a Server & Linux System Admin, PBX Server Expert, AWS, Google Cloud & Microsoft Azure Cloud Expert, Email Server & DNS Expert, Web Securi More

€6 EUR / hour
(2 Reviews)
0.7
harikafeb7

hello team i have prior experience in HSBC as a customer service executive for both voice and non voice process of international customers so I am interested in doing your project since I have done my graduation in inf More

€7 EUR / hour
(0 Reviews)
0.0
pgemelgo

Hi, I have been in the IT and Telecommunications sector for over 29 years. I have worked with Alcatel-Lucent products , from technical support and installations, sales and channel management experience behind me. I h More

€9 EUR / hour
(0 Reviews)
0.0
Mhike2019

Hi Sir/Maam, Good day. I am interested to apply for the vacant post. I am an IT professional with 7+ years of onsite and remote IT support experience. I have had several previous work experiences aside from IT rangin More

€9 EUR / hour
(0 Reviews)
0.0
Kevearc

Good day hiring manager I am applying to your company for consideration. I have worked on various call centers providing support to customers. Additional information available upon request.

€11 EUR / hour
(0 Reviews)
0.0
parthmistri

hello sir, I graduated from bachelor of engineering in telecommunication area and I have experience in voip Telecom in NDMA(national disaster management authority) govt of India under ministry of home affairs arround More

€6 EUR / hour
(0 Reviews)
0.0
ReachSubhamay

I am a technical support engineer for Microsoft and due to the lock down have ample time to work from home as a tech support engineer.

€12 EUR / hour
(0 Reviews)
0.0
pambarwick66

Hi there! My name is Pam I am currently a Software Tester working for a Financial Technology company in Cape Town, South Africa. I feel that I would be a great fit for this position as I have experience with customer s More

€6 EUR / hour
(0 Reviews)
0.0
pakicincik011

Hi, I was interested in working at you, I am almost 24/7 on PC or phone so I am able to answer almost anytime. I know Serbian, Slovak, Russian, English, French, and little German. I am ready to work. Hope for successf More

€6 EUR / hour
(0 Reviews)
0.0
seansdelacruz

Greetings! My name is Sean Dela Cruz. I am an expert in customer service, energetic, honest, friendly, and totally reliable person. I worked in a financial account for more than 5 years. I am highly skilled both oral More

€10 EUR / hour
(0 Reviews)
0.0