I have extensive experience implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Teams, Professional and Enterprise). I manage multiple Zendesk accounts for clients on a daily, weekly, or monthly basis. We've created thousands of macros, tags, triggers, and automation. If you're just starting out, we can help you connect and set up email accounts, route messages to the proper teams, and customize your account settings via ticket, organization, and user fields. If you're looking for further customization via apps and API connections, or want to improve your CX with Guide or implementing Answer Bot, we are well-versed in those areas, too. To learn more about the work we do in Zendesk, feel free to drop me a message.