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Flag of China Zhejiang, China
Member since June 5, 2018
1 Recommendations


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Worked in BPO Industry for 6 years. A year and a half as agent, then promoted as Mission Control Analyst for 2 years. Then was promoted as Scheduling Analyst. Good knowledge in Microsoft excel and can type, at least 60 wpm. Anything when it comes to data entry, and excel works I can provide in a timely manner.
$10 USD/hr
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Scheduling Analyst

Sep 2007 - Nov 2013 (6 years)

Coordinate and collaborate with operations, clients and other departments. Improve efficiency of staffing and scheduling to management. Responsible for planning, creating and communication of schedules for one or multiple projects. Headcount tracking and Capacity planning for assigned project/s Forecasting headcount, call capacity, SL delivery on a regular basis Identifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management.


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