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Scheduling AnalystSep 2007 - Nov 2013 (6 years)
Coordinate and collaborate with operations, clients and other departments. Improve efficiency of staffing and scheduling to management. Responsible for planning, creating and communication of schedules for one or multiple projects. Headcount tracking and Capacity planning for assigned project/s Forecasting headcount, call capacity, SL delivery on a regular basis Identifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management.