Mostafa H.

Area of experiences:- • Microsoft Systems (Servers & End Users). • Servers Configurations. • System Administration. • Technical support. • Remote support tools. • Networking Management. • Mikrotik Administration. • Virtualization (Vmware Workstation, vSphere & Hyper V). • backup Solutions (Veaam, VERITAS & Acronis True Image). • Nas Storage (WD Cloud & QNAP). Postions’ Duties:- • Responsible for diagnosing & resolving hardware, software for end users problems. • Acting as the first & second point of contact for all IT & technical queries. • Developing the infrastructure and systems to meet the company needs. • Working within a TCP/IP network environment, including DHCP, DNS and ethernet. • Investigate specialist and complex IT support issues. • Communicating with third party technical specialists. • Configuring and managing backup & restore procedures. • Maintaining a wide range of computer hardware and software programmes. • Deploying new hardware, server backups & evaluating new software & security risks. • Providing advice on selection and purchase of IT equipment. • Maintaining maximum availability of supported services for users. • Obtaining quotes for supply of goods and services from suppliers. • Designing, implementing and managing Active Directory. • Monitoring the progress of third-party maintenance contract suppliers. • Ensure adequate antivirus protection & solutions are maintained and updated. • Install, Configure, manage, Backup & Restore Databases with Microsoft SQL Server 2008,2012,2014,2016,2017 & 2019 Extra Experience:- • MCITP Enterprise. • MCSA 2016. • CCNA. • CCNA Security. • MTCNA (Mikrotik Certified network Associated. • English Elementary 201 AUC Certified (Grade A-). • CompTIA A+ (220-901). • CompTIA A+ (220-902). • CompTIA A+ (220-1001). • CompTIA A+ (220-1002).