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EXPLORE
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$5 USD / Hour
・
Philippines (9:50 AM)
・
Joined on August 18, 2010
$5 USD / Hour
・
To be part of a company where I could share my skills and knowledge in customer service and technical troubleshooting as well as enhance those skills and gain more knowledge to help ensure good quality of service of the company and for personal growth.
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Experience
AI Supervisor
Aug, 2016 - Present
•
9 years, 10 months
Forty Two Labs Private Limited
Aug, 2016 - Present
•
9 years, 10 months
Making sure that the (AI) system is interpreting the scheduling request sent via email and that the proposal generated is correct before it is sent. And, correct the errors if there are any, specially with the proposed date and time.
Aug, 2016 - Present
•
9 years, 10 months
Homebased TSR/Chat & Email Support/Admin Staff
Jun, 2012 - Jan, 2019
•
6 years, 7 months
ElectroFlip LLC
Jun, 2012 - Jan, 2019
•
6 years, 7 months
Handles admin tasks like rewriting user guides, writing new user guides and managing company's listing titles and tags. Responsible for email and chat support for all customers. Sometimes takes calls for customer who needs technical support. Process and follow-up disputes for missing packages with the courier.
Jun, 2012 - Jan, 2019
•
6 years, 7 months
TECHNICAL SUPPORT REPRESENTATIVE
Aug, 2011 - Jan, 2012
•
5 months
Orchid Cybertech
Aug, 2011 - Jan, 2012
•
5 months
Provides high level of technical response and assistance to Internet Service Provider customers in regards to internet connectivity, email client and webmail email setup as well as educate members of functions of modem and email for first time users.
Aug, 2011 - Jan, 2012
•
5 months
Education
University of Cebu
2000 - 2005
•
5 years
BS Computer Engineering
Philippines
2000 - 2005
•
5 years
Certifications
F
Foundation vWorker Member
Verifications
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