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$15 USD / hour
Flag of BAHRAIN
manama, bahrain
$15 USD / hour
It's currently 7:15 AM here
Joined October 12, 2017
0 Recommendations

Bassem S.

@bassemsidrake

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$15 USD / hour
Flag of BAHRAIN
manama, bahrain
$15 USD / hour
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Program Director

Highly dedicated and impeccable Telecom Program Director with over 10 years’ experience in telecommunication operations, program and project management, IT & Technical Support, as well as Client Relations & Operations Management within Telecom Industry and proficiency in Strategic Planning & Execution. A persuasive and collaborative professional focused on getting results through experience and analytical skills. Demonstrated ability to learn and savvy new technology, easily adapt to change and manage multiple concurrent tasks. Well organized and quality-minded with expertise in planning, implementation and technical coordination to derive organization’s performance at highest levels. Excellent interpersonal and communication abilities build and maintain positive relationship with clients as well as deliver exceptional results and technical support to provide outstanding service delivery and enhance organizations performance and profitability. Bilingual with English and Arabic.

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Experience

CUSTOMER OPERATIONS MANAGER

Ericsson
Apr 2017 - Present
Effectively achieved the contractual deliveries, accomplished all projects and programs within Zain Bahrain account, administered the resources utilization, and maintained key functional relationships with key stakeholders in both Ericsson and customer side. Monitored SDP decisions on behalf of Operations, developed and maintained customer relations to improve customer confidence, and ensure performance excellence to meet financial performance expectations.

HEAD OF PROJECT MANAGEMENT OFFICE – CU GCP

Ericsson
Jan 2016 - Mar 2017 (1 year, 2 months)
Successfully administer the Project Office function regarding sales and delivery processes, define and implement project scope, time and cost while adhering to quality standards. Ensure compliance with the Projects Governance / Accounts Governance standards, and manage the financial mapping and follow up in SAP via the PSPs.

CUSTOMER OPERATIONS MANAGER

Ericsson
Jan 2014 - Dec 2015 (1 year, 11 months)
Effectively achieved the contractual deliveries, accomplished all projects and programs within Zain Bahrain account, administered the resources utilization, and maintained key functional relationships with key stakeholders in both Ericsson and customer side. Monitored SDP decisions on behalf of Operations, developed and maintained customer relations to improve customer confidence, and ensure performance excellence to meet financial performance expectations.

Education

Masters of Business Administration

Arab Academy for Science, Technology and Maritime Transport, Egypt 2010 - 2012
(2 years)

Engineering - Electronics and Communication

Cairo University, Egypt 1996 - 2001
(5 years)

Qualifications

Six Sigma

Six Sigma - Yellow Belt
2009
Six Sigma - Yellow Belt

PMP

PMI
2008
Project Management Professional

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