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Sample Knowledge Managementarticle
Freelance WriterSep 2008
Creative-writing done as an individual contributor for: 1) Eternal Solutions - a cultural magazine. Article genres: Inspirational, Relationships and General Interest 2) Life Positive -a magazine aimed at promoting self-growth and self-help techniques. Article genres: Inspirational and Self-help. 3) Voice of Delhi - a Catholic monthly about news and happenings in the Delhi diocese. Article genres: Informative, Historical and Spiritual. 4) Marian Voice - a Catholic monthly aimed at the parishioners o
Assistant Manager (Operations)May 2001 - Jun 2012 (11 years)
Since May'01 with EXL (I) Pvt. Ltd., Noida Joined as Senior CCE; promoted as Assistant Manager - Operations in Sep'03 Key Portfolios Handled: Title : RBS Insurance / Direct Line Group Period : Since May'10 Overview : This is a part of the Royal Bank of Insurance Group now christened as Direct Line Group, working in the process dealing with Claims Recoveries that deals with the recovery of money from third parties at fault in an accident involving policyholder. Thus,
Quality EditorSep 2000 - May 2001 (8 months)
? Led a team of 20 Executives in a process that involved responding to consumer queries on E-mails for the online retailer Amazon.com. ? Awarded Best QE in 2001. ? Distinction of managing the content-related trainings for all team members based on various promotional offers run by for their customers. ? Handled staffing levels to cater for volumes particularly during the holiday season. ? Actively monitored the executive responses to customers and ensured that accuracy standards remained cons
Software DeveloperMar 1997 - Aug 2000 (3 years)
? Successful addition of 5 new clients. ? Instrumental in retaining the existing clients for 3 years. ? Stellar in obtaining the percentage of AMCs by 83%. ? Significantly developed the: o Fixed Deposits Package. o Vehicle Management System for Hyundai and Daewoo Motors.
BA - English Honours1996 - 1999 (3 years)
St. Columba's High School1982 - 1995 (13 years)
Comprehensive Writing Course (2010)Writers Bureau
The Writers Bureau is a member of the British Institute of Learning and Development. I began the course in February 2008.
IF1 - Insurance, Legal and Regulatory (2010)CII
Covered all legal and regulatory aspects of General Insurance (UK)
Oracle and VB6 (2000)SSI Ltd
Proficiency in Oracle and VB6
Advanced Software Course (1997)Don Bosco's Technical Institute
Unix C Foxpro
Data Preparation and Computer Software (1996)Don Bosco's Technical Institute
Flowcharting and Logic building COBOL Dbase Clipper GWBasic Wordstar MS Office
A cultural magazine. Article genres: Inspirational, Relationships and General Interest
Make your dreams work
A magazine aimed at promoting self-growth and self-help techniques. Article genres: Inspirational and Self-help.
A Catholic monthly aimed at the parishioners of Noida. Article genres: Religious and Spiritual.
A Catholic monthly about news and happenings in the Delhi diocese. Article genres: Informative, Historical and Spiritual.
Lost in transit
A fortnightly women's magazine. Article genre: Informative and Inspirational