Profile image of dailmarin
@dailmarin
Flag of Venezuela Caracas, Venezuela
Member since January 1, 2015
0 Recommendations

dailmarin

Online Offline
Hello, I'm Dail. I am a graphic designer, who has worked with corporate identity and photo manipulation since 2009. I also worked at DIRECTV Venezuela, being promoted twice in 2 years. I mainly worked as a Productivity Analyst/Specialyst, where I developed high and advanced Microsoft Excel / Data Analysis, extraction and normalization skills (see CV). I am an English-Spanish translator and proofreader. Hire me and I will do my best to fullfill and exceed your expectations.
$15 USD/hr
0 reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Portfolios

Recent Reviews

No reviews.

Experience

Customer Care Productivity Specialist

Dec 2012 - Sep 2013 (9 months)

- Planning strategies to address contingencies and high customer traffic (Calls and Walk-in).\n- Leading a multidisciplinary team to help the organization meet and exceed the goals in Customer Service.\n- Identification and statistical analysis of Key Performance Indicators (KPI - Operation Metrics).\n- Customer Flow Management planning and reporting.\n- Call Center Scheduling.\n- Elaboration of reports, dashboards and data warehouses necessary for optimization, monitoring of metrics (KPI) and decision making\n- Periodic and on-demand submission of results through professional reports and slides.

Customer Care Productivity Analyst

Feb 2012 - Jan 2013 (11 months)

- Extraction, identification, analysis and normalization of Key Performance Indicators (KPI - Operation Metrics). \n- Data extraction from AVAYA Aura Call Center, Q-MATIC Solo, Q-MATIC Orchestra, IIS 6 Reporting Services (SQL).\n- Customer Flow Management planning and reporting.\n- Elaboration of reports, dashboards and data warehouses necessary for optimization, monitoring of metrics (KPI) and decision making - Periodic and on-demand submission of results through professional reports and slides.

Customer Care Quality Analyst

Sep 2011 - Feb 2012 (5 months)

- External agents supervision.\n- Audit of CSR (Customer Services Representatives) transactions and procedures.\n- Weekly and monthly management reports and presentations.

Graphic Designer

Aug 2009 - Sep 2010 (1 year)

Corporate Identity, Flyers, Publications, Social Networks, Banners.

Education

Senior Computer Technician

2010 - 2012 (2 years)

Computer Engineer

2012 - 2015 (3 years)

Qualifications

Computer Engineer (2015)

University College of Caracas

Publications

Claims Module for the "Labor Management System '(SIGLA) of Ministry of Popular Power for Labour and Social Security

Claims Module for the "Labor Management System '(SIGLA) of\nMinistry of Popular Power for Labour and Social Security

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

Browse Similar Freelancers