Daniela P.

Some of my skills, in detail Communication - gained and improved through my work experience in customer service, while dealing with customers and colleagues via telephone and email, to ensure successful communication through active listening, focus, patience, and attentiveness; Organizational - developed over time due simultaneous given tasks(meeting deadlines and prioritizing the tasks depending importance); Leadership - I was responsible for at least 20 people on my shift. I was monitoring their activity, motivate them, and give them feedback to improve their activity; Teamwork - Being proactive in the management meetings, developing ideas, helping and supporting the colleagues in projects; Team Spirit - Sharing my knowledge to successfully achieve the department's goals; Ability to work under pressure and stress resistant; Office suite skills - The department's reports were made using spreadsheets, our internal application, Intranet, functioned with word processor, spreadsheet, and adobe reader. The presentation for trainings were made in presentation software; Email clients - knowing how to use Mozilla Thunderbird, Outlook Express, Microsoft Outlook, because our email addresses were configured with these clients, and helping the colleagues, the customers with configuring and troubleshooting. Operating Systems : Windows XP, Windows Vista, Windows 7, Windows Server 2003 - knowing how to install, work and troubleshoot them at an advanced level; Networking - Basic knowledge of CCNA, independent study; Programming - Basic knowledge of HTML developed by editing and working with our internal application, Intranet (creating pages, uploading information).