dulipz

Dulip Wickramathunge OBJECTIVE Seeking a position to utilize my skills and abilities in the Information Technology & Telecommunication that offers Professional growth while being resourceful, Innovative & flexible. BACKGROUND Highly organized, self-motivated and detail oriented. Over 5 years of Software Consulting, Technical Supporting and customer service experience. Effective problem solver, proven leader and team player. EXPERIENCE Gèant Hypermarkets, Dubai, United Arab Emirates IT Support Technician, (2009 - Present) Hardware and Software Upgrades and Installations for G.O.L.D e-retail system, a Windows based shipping Software. Used Websites for customer support, Problem Solving and Software Upgrades. Directly responsible for supervision and training of new joiners’. Type of work • Manage a team of 13 PC techs, in-house and remote contractors • Install, configure and maintain various Windows operating systems including 2000, XP, AND NT • Facilitate on-site consulting training for PC techs • Install, repair, maintain, and upgrade desktop and notebook computers as well as printers • Publish a monthly newsletter providing helpful on-site tips for remote PC techs • Attended IT forums, conferences, and networking events • Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint, Access, Internet Explorer and Outlook 2000 • Demonstrate working knowledge of TCP/IP • Possess in-depth knowledge of computer Hardware and software installation and use complimented by excellent communication and customer service skills • Wire accordingly for the installation of property management network systems • Assemble personal computer systems including installation of modems, sound/video cards network cards, CD drives, floppy disk, memory and related peripheral devices Integrated Micro Systems, Colombo, Sri Lanka (IMS) ERP Systems Consultant, (2005-2009) Integrated Microsystems (Pvt) Ltd was one of the leaders in Software developing and IT support service for Apparel Industry. I was outsourced at PENGUIN GROUP OF COMPANIES (Apparel) & EMJAY International (Pvt) Ltd (Apparel). Type of work v Implementation of the Available ERP/EDI / Visual Payroll / CITRIX Systems at the relevant enterprise. v Gathering Finalized requirements from Relevant Clients. v Internet & email facilities within the company. v Trouble shooting on the database file-server by means of ORACLE & SQL. v Making User Manuals & Presentations for Selected Modules in the Systems v Maintain the LAN connection in the Head Office v Develop IT team technical knowledge by on the job training v Conduct induction & training for all levels of employees after implementing new system for the company with my team v Working out propositions for improvement, perfection and provision of proper functioning of the information system at the enterprise. v Implemented online consulting system by using VNC Server and Citrix Meta frame for review other locations. EDUCATION & PROFESSIONAL QUALIFICATIONS CompTIA:A+,Network+ Microsoft: Microsoft Systems Engineer Certification, Microsoft Certified Professional Informatics Information Systems (PVT) Ltd. - October 2004 Qualifications Archived: Diploma in Computer System Analysis and Designing (DICSAD). National Institute of Information Technology (NIIT) - August, 2007 Qualifications Archived: Diploma in VB.net Application development And Implementation. TURNKEY IT Training College - 2009 April Qualifications Archived: Diploma in Computer Hardware Engineering & Networking.