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Administrative OfficerDec 2016 - Sep 2017 (9 months)
My role included providing customer service to both b2b and b2c clients, working in the creation and management of partnerships and affiliate programs, managing our CRM and documentation systems. I created a marketing plan for launching new services on the Latin American market, managed campaigns on advertising media websites. Also, I provided support to the CEO of the company on many types of administrative tasks, investigations, and HR processes, recruitment of new teachers especially.
Customer Service RepresentativeApr 2015
I provide customer service, technical support and sell to leads and visitors through Zendesk, Whatsapp web, email and other ways of contact. I started working in the company when we had a few hundreds of customers and right now I manage around 2000 customers monthly. I also train the new customer service reps, handle the relations with some of our providers (the developers of the services), solve different kinds of issues and help to update the content of our online stores.
Talent Acquisition AnalystJan 2015 - Apr 2015 (3 months)
I was in charge of managing full recruiting processes for middle and senior management positions that are required at our client’s companies. My responsibilities started in providing advice in the creation of the profiles, gathering candidates, performing interviews and applying psychometric tests.
Human Resources AssociateMar 2013 - Oct 2014 (1 year)
My duties consisted in debugging resumes, Creating job descriptions, developing sourcing plans, messaging strategies, doing the initial contact to candidates, managing our ‘job posting’ strategy for many different companies. In addition, I managed some massive databases, performed interviews for internal hires, trained new associates and updated internal processes, working closely with company founders and managing partners located in the United States and England.
Customer Service RepresentativeDec 2011 - Dec 2012 (1 year)
Zynga is the company that created popular Facebook games as Farmville and Cityville I got to be a tier 3 support agent in less than a year *I Responded to customer questions clarifying the desired information * Solved several types of problems, escalating unresolved problems *I had to find the way to complete unsuccessful transactions; forwarding requests and technical problems of some products *upselling Sell additional services by recognizing opportunities to increase sales for the account
Business Administration2010 - 2014 (4 years)
Basic German (2016)Goethe Institute
Completed first 5 levels of German Language
US English Level 180%
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