I am working as Technical Support in India. Many things which I did and do it as technical support. Currently I am able to handle below issue and grow up my skill :
Managing servers for web hosting. It includes servers of both the platforms of Linux and Windows.
Managing server load in case of high traffic, resolving issues related to Email, DNS, MySql, FTP
Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
Provide comprehensive system support, configuration and maintenance
Performed hardware and software installations and provided high-level customer care, and technical support.
Taking data backup as well as restoring the hosting accounts from backups.
Use various monitoring tools to stabilize the servers
Handle server migration, troubleshoots. Managing MySql database and MYSQL databases
Handle all types of server issue like Shared, Reseller, VPS and Dedicated server with cPanel.
I have also tried some script and work on them like wordpress, OSTicke, WHMCS, BoxBilling, HTML, Virtuzzo, etc...
I like face new challenges and learn from it.