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Imran A.

@imranarif66

0.0

SEO Services | HR | Recruiting | Customer Services | Team Management

$4 USD / Hour

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Pakistan (6:51 AM)

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Joined on August 25, 2010

$4 USD / Hour

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Business Process Outsourcing (BPO) In today's business climate and fluctuating business cycles, companies both large and small need the flexibility and scalability that business process outsourcing provides. Dreamwork Communications provides BPO services that gives our clients the adaptability and power to grow according to the ever-changing climate of their business. Services: - Web Research - Personal Assistance - Data Entry - Customer services ( Phone / Chat / Email ) - Advertise and Marketing - Telemarketing / Lead Generation / Appointment Setting - SEO - Craigslist Ad Posting - Live Chat 24/7 - Email Response Handling - Administrative Support / VA / PA

Verifications

See all Data Processing Executives in Pakistan

Portfolio

* To provide support support and services to the restaurants located in NY and their customers.

* To Provide the services of Phone & Email support along with replying to the voice mails and faxes.

* To monitor and handle various trouble ticket systems, email client and content management system.

Customer Services & Support Specialist

o Responsible for meeting all targets/KPI's on daily bases as set by the Department
o Responsible for achieving high customer satisfaction high quality service delivery and ensuring First Call Resolution (FCR)
o Create awareness among the customers and promote IVR / Self service tools' usage to provide low cost automated services
o A strict adherence to shift and break schedule as communicated by the operations department
o A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct
o Gather customer's concerns/suggestions, ensure that customer's voice is being channeled to the right place and follow up
o Ensure that customer queries generated by him/her should be resolved in the specified Turn around time (TAT) by following up on services requests
o Participate in all team meetings and team building/Motivational exercises on periodic basis
o Contrib

Customer Care Representative

Web Research / Data Entry for Recipes

To manage a team of 8 telemarketing agents, closing their sales and making daily shift report.

Team Lead

I have worked in call center as technical support representative for Payspot(Electronic payments processor).

My duty included:

To reverse unsold transactions
Generate and Send weekly and on demand reports to clients as required
Online troubleshooting of payspot terminals installed at retail stores and chains using online manual.

Technical Support for Payspot

Customer Services & Support Specialist

Customer Care Representative

Web Research / Data Entry for Recipes

Team Lead

Technical Support for Payspot

Reviews

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Team Manager

Dec, 2011 - Present

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14 years, 7 months

Locu

Dec, 2011 - Present

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14 years, 7 months

* To manage a team of data entry and quality specialists, building restaurant menus in database at large scale. * To handle all the queries of all the team members and providing them full support regarding their work. * To meet all the deadlines set by the employer and maintain speed and accuracy.

Dec, 2011 - Present

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14 years, 7 months

Mealeo

May, 2011 - Apr, 2012

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11 months

Customer Service / Support Specialist

Jul, 2011 - Apr, 2012

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9 months

* I have been working this company for the last few months, the primary role of this job is to call restaurants based in New York to confirm online orders. * To respond to the queries/complaints of customers by email, phone and voice mail. * To monitor the Online Database, Fax System and Ticketing Systems to provide first class service to both clients and customers.

Restaurant Menu Building/Designing/Editing

May, 2011 - Jan, 2012

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8 months

Creating, building, designing and editing restaurant menus for a US based company located in New York.

May, 2011 - Apr, 2012

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11 months

USA Based

May, 2011 - Nov, 2011

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6 months

Internet Researcher and Analyst

Jul, 2011 - Nov, 2011

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4 months

To search for Attorneys from all over USA.

Email Scrapper

May, 2011 - Jul, 2011

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2 months

To scrape emails of Realtor's from online directories and compiling them.

May, 2011 - Nov, 2011

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6 months

University of the Punjab, Lahore

2006 - 2008

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2 years

Masters, Sociology

Pakistan

2006 - 2008

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2 years

Diploma in Customer Services Excellence

2008

PMCL

For taking part in Training Workshop.

2008

Diploma in Customer service exellence