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$3 USD / hour
Flag of PHILIPPINES
lipa city, philippines
$3 USD / hour
It's currently 10:25 PM here
Joined November 20, 2017
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Jameel B.

@jameelbautista13

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$3 USD / hour
Flag of PHILIPPINES
lipa city, philippines
$3 USD / hour
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Technical Support Specialist

A highly skilled Technical Support Specialist. I am certain I would make a valuable addition to your organization. With more than 4 years experience as a Technical Support Representative, I am adept in systems analysis, diagnostics and troubleshooting, and conflict resolution. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate organizational and problem-solving skills, I excel at: -PC & MS Office usage -Software testing and training -Client-specific product and service knowledge In addition to my experience and personal qualities, I have a solid educational foundation and a passion for computers and technology.

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Experience

IT HELPDESK ANALYST

Xerox Business Services
Jul 2014 - Mar 2015 (8 months, 1 day)
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to emails for customers seeking help. Install, modify, and repair computer hardware and software.

LEVEL 3 MOD TECHNIAL SUPPORT ANALYST

[24]7 Customer Inc.
Oct 2012 - Jun 2014 (1 year, 8 months)
Provides operational and technical support to computer users and interacts with external suppliers of technology. Install and configure personal computers, printers, and peripheral equipment, assist with capacity planning for computers and networks, provide support to clients through the Help desk function and resolve issues ensuring system/data integrity is maintained.

LEVEL 2 TECHNICAL SUPPORT REPRESENTATIVE

Alorica Pacific Rim Inc.
Jan 2012 - Sep 2012 (8 months, 1 day)
Work in a fast-paced call center (or sometimes) environment to take incoming technical calls from customers. Listening then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.

Education

Bachelor of Science in Information Technology

Philippines 2007 - 2011
(4 years)

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