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@jonna88
Member since April 1, 2017
11 Recommendations

jonna88

Online Offline
You can call me Jenna, I am from the Philippines who works individually as a Virtual Assistant. I've worked with several clients worldwide and have done a different type of jobs online such as Data Entry, Research, Customer Service and Support, Email and Chat Support. I have knowledge in using Microsoft Word/Excel, Google Docs/Spreadsheets, PDF, Dropbox, Asana, Slack etc. In addition, I have a good typing skill (45 wpm) and always cross-verifying each data that needs to enter into a database. It’s really important to me as inaccurate data can lead to wrong information and erroneous reports. I am an easy to learn person, hard worker, honest, very dedicated to my job and provide 100% quality services. I am always online from 9am to 5pm EST. I can work Monday to Friday and can work on weekends too if required. Thank you for visiting my profile! :)
$6 USD/hr
93 reviews
6.8
  • 96%Jobs Completed
  • 87%On Budget
  • 96%On Time
  • 16%Repeat Hire Rate

Portfolios

Recent Reviews

Experience

Social Media Management

Jan 2019 - May 2019 (4 months)

Managing/Creating social media content to post.

Email & Ticket Support

Sep 2018 - May 2019 (8 months)

I am manually sending an invoice for the clients and take care of the email and ticket issues and concerns.

Account Specialist

Apr 2017 - Oct 2018 (1 year)

Following up with Card Application, processing fees.

Virtual Assistant

Apr 2017 - Mar 2018 (11 months)

Taking live chat and respond to emails. Processing orders, payments and resolve issues about the customer's booking.

Account Specialist

Mar 2017 - Oct 2018 (1 year)

Removing unworthy images.

Customer Service Specialist

Mar 2017 - Feb 2018 (11 months)

Working as a customer service specialist, handling ebay orders, customer's issues.

Database Specialist

Nov 2015

I am working as part time in this company, managing complainant and plaintiff information.

Live Chat/Email Support Representative

Jul 2015 - Mar 2017 (1 year)

I am answering live chat and respond to emails, researching required information using available resources, managing and resolving customer complaints, providing customers with product and service information and processing orders and resolve issues according to procedure.

Administrative Assistant

Jun 2012 - Jun 2015 (3 years)

I am entering data into a proprietary database using a simple web interface using data found in various industry specific websites, databases and internal documents, maintaining data entry requirements by following data program techniques and procedures, verifying entered data by reviewing, correcting, deleting, or re entering data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data.

Administrative Staff

May 2009 - May 2012 (3 years)

I perform many different administrative tasks such as word processing, filling out paperwork, and maintaining records and files. I am responsible for storing and filing completed information and maintaining records of work tasks and completed documents.

Education

Information Technology

2004 - 2008 (4 years)

Certifications

  • Preferred Freelancer Program SLA
    82%
  • US English Level 1
    82%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

My Top Skills

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