Profile image of naaz3303
@naaz3303
Flag of India Mumbai, India
Member since January 26, 2012
3 Recommendations

naaz3303

Online Offline
I worked for 10 years in Banking sector for client like Citibank,Chase, Capitalone & Gulf Banks. My core responsibilities were Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio. • Capacity of managing a group of over 50 managers and collectors. •undertakes administrative projects and coordinates activities in support of organisational objectivesresponds to inquiries concerning services provided and related information access policies and procedures • prepares and reviews submissions and reports concerning the organisation's activities• collects and analyses data associated with projects undertaken, and reports on project outcomes
$14 USD/hr
10 reviews
3.5
  • 100%Jobs Completed
  • 95%On Budget
  • 100%On Time
  • 17%Repeat Hire Rate

Portfolio

Recent Reviews

  • image of channamontana Transcription (West African accent in English interview) $30.00 USD

    “Gulnaz was very quick in transcribing an interview and she was also willing to work with a software I asked her to use (that she didn´t know before.”

  • image of markterik Project 17274718 has been deleted $20.00 USD

    “Gulnaz was quicker than me. She knows her job well. Nice to work with you. See you soon. Thanks”

  • image of dominicnti Collect Company Names, e-mails,phone #s & website addresses $450.00 CAD

    “Great”

  • image of Mark S. Project for Gulnaz B. $4.00 USD

    “best freelancer ever delivery time is excellent, communication is well, i will hire again for sure [26 May, 2018] best freelancer who did what i asked her to do exactly would hire her again”

  • image of Ramsworkplace excel and access...1..3 $85.00 AUD

    “good work”

  • image of a12shah Shield Inventories £72.46 GBP

    “I have been working with Gulnaz for the past 4 months or so and she is very driven, professional, always goes above and beyond! Fantastic person to work with great enthusiasm and passion for delivery 5* service.”

Experience

BUCKET MANAGER

Jul 2008 - Jun 2011 (2 years)

profile ( Risk Management & Deliquency of Personal Loan portfolio for WEST region - India). Understand the impact of this customer to your business. Both in terms of size and cash flow. Generating reports to higher management in terms of daily milestones & cash recovery. Maintaining and meeting the set targets of Roll forward and roll backward ratio. ? Training & Coaching the new hires. ? Analysing & Manging Team performance report . ? Motivating the Team Members. ? Guiding the underp

Zonal Manager

Sep 2006 - Jul 2008 (1 year)

Job Title : ZONAL MANAGER (September06-July 2008) Job profile ( Recovery/Risk Management of Expats Customers, Credit Cards & loans) o Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio. o Capacity of managing a group of over 50 managers and collectors. o undertakes administrative projects and coordinates

Project Manager Chase Collections

Apr 2003 - Jun 2006 (3 years)

Job Title : Customer Relationship Advisor (April 03-May 04)(capital one) Job profile ? Collections for past due and overlimit credit cards. ? Maintaining good call quality with productivity. ? Analysing Credit history & Offering best financial solution. ? Coaching of On Job Training Advisor's in the Team. Achievements ? Awarded as the " Best New Hire" ( September 2003) ? Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team--

Education

TyBcom

2002 - 2003 (1 year)

Qualifications

Voice of the Customer in August 2003 from Hampton Quality Team—NCO (2003)

Zenta Technologies ltd

Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team—NCO

Certified for Excellence in Advisors Productivity (2004)

Zenta-Chase Collections Project

Certified for Excellence in Advisors Productivity for ( December 2003 till May 2004)

Awarded as the “Star Performer”for best Flow rate (2009)

CITIGROUP

Awarded as the “ Star Permorfer Oct 2009”for best Flow rate

Certifications

  • Preferred Freelancer Program SLA
    89%
  • US English Level 1
    82%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
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My Top Skills

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