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Danica Joy D.

@nicxnicxnicx

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Customer Support Specialist

$5 USD / Hour

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Philippines (9:54 AM)

Joined on September 7, 2010

$5 USD / Hour

Had Customer Support Experience for almost 12 years. A brief description on my work experience: Sr. Customer Support-Wildworks,Online Republic (4 yrs 3 mos.) / Customer Support - Paypal,United Airlines,NJOY (5 yrs 9 mos.) / Back Office - Testra (1 yr. 8 mos.) / Technical Support - HP (Hewlett Packard), AT&T (4 mos.)

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Experience

Car Reservations Night Team Senior Support

Dec, 2017 - May, 2020

2 years, 5 months

Online Republic

Dec, 2017 - May, 2020

2 years, 5 months

Worldwide Car Rental Senior Support based in Auckland New Zealand Answering inquiries via calls and emails (using Freshdesk). As a senior consultant, I also handle escalations and customer complaints, train newbies before they go live.

Dec, 2017 - May, 2020

2 years, 5 months

Education

Cavite State University

2006 - 2008

2 years

Vocational College Degree

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Philippines

2006 - 2008

2 years

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