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Arnold I.

@notnot18

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Debt Recovery Supervisor/Financial Services.

$8 USD / Hour

Flag of

Philippines (9:50 AM)

Joined on August 19, 2010

$8 USD / Hour

I have a total of 14 years working experience in USA, AU and New Zealand companies. 9years of solid experience in Australia and New Zealand Collections Industry. Strong background in collecting purchased debts, contingent and currently, Payday loans. Have proven track records in handling start-up accounts. Once led a team that competed with other collection companies in New Zealand, won the competition and was awarded with more debt allocation. Also won several awards in all of my previous and current company. As Debt recovery Supervisor, I am responsible for the Collections team's day-to-day operations. Managing 13 Collectors who have been consistent in minimizing bad debt and effectively collecting the company's Loan arrears for the last 5years. I possess strong leadership and management skills, which I developed and Learned through trainings and years of working experience.

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Experience

Debt Recovery Supervisor

Oct, 2015 - Present

10 years, 8 months

Cashstop Financial Services Ltd

Oct, 2015 - Present

10 years, 8 months

• Minimize losses by implementing effective collections strategies • Plan course of action to recover owed money. • Reschedule direct debits or restructure loans repayments if requested based on customer Financial status. • Conduct Skip tracing for customers that uncontactable and abandoned their debts. • Oversee 13 Collectors and providing daily tasks and strategies depending on the daily workloads.

Oct, 2015 - Present

10 years, 8 months

Collections Team Leader

Jun, 2014 - Oct, 2015

1 year, 4 months

ACM Group LTD

Jun, 2014 - Oct, 2015

1 year, 4 months

• Evaluates current methods of collection operations for quality, efficiency, effectiveness, and cost consideration. • Engages in efforts to minimize loss and meet assigned collection goals. • Determines critical tracking items in system utilization to automatically monitor the status of a debt. • Oversees activities related to collection management; ensures activities are aligned with organizational business objectives.

Jun, 2014 - Oct, 2015

1 year, 4 months

Collections Team Manager

Jun, 2014 - Oct, 2015

1 year, 4 months

Baycorp New Zealand

Jun, 2014 - Oct, 2015

1 year, 4 months

• Managed 25 collectors composed of Portfolio Managers who conduct end-to-end collection processes, and collectors. • handle low expected value accounts, which accounts are run through a predictive dialer. • Review and make recommendations for any changes to the process that will improve the effectiveness • Responsible for ensuring adequate staffing levels of the team and overall knowledge and skill of the team.

Jun, 2014 - Oct, 2015

1 year, 4 months

Education

Rizal Technological University

2001 - 2006

5 years

BS Electronics and Communication Engineering

Flag of

Philippines

2001 - 2006

5 years

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