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london, united kingdom
It's currently 11:04 PM here
Joined January 11, 2017
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Rei H.
@reihonda72
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london, united kingdom
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Communication professional/ Freelance Illustrator
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Experience
Online Store_Japan Quality Assurance Senior Officer
Nov 2014 - Nov 2017 (3 years)
• Track and monitoring calls/email/processes. Ensure compliance is adhered to with regulatory and client requirements
・Analyze calls/ email/processes. Demonstration of the principles of treating customers fairly
・Deliver coaching session to improve service level
・As a core member of the campaign, liaising with project manager as well as another key department.
・Prepares and analyses internal and external quality reports for management staff review
oversea division
Aug 2012 - May 2014 (1 year, 9 months)
•Research and Identify prospective customers by using business directories, follow leads from existing clients, attend trade shows
•Contact new and existing customers to discuss their needs and to explain how specific products and services can meet these needs
•Help customers select products based on the customers' needs, product specifications, and regulations
•Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
Education
BA
(4 years)
Qualifications
MA Communication Design
Central Saint Martins College of Art and design
2001
MA Communication Design
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