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Castrenzo F.

@renzfortes

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SDR, Cold Calling, VA, Team Management

$7 USD / Hour

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Philippines (9:56 AM)

Joined on September 20, 2010

$7 USD / Hour

Having worked in the BPO industry for over 7 years, I have gained solid experience in Customer Service, Cold Calling, Chat Support, and Team Management. I have strong work ethic. I am detail-oriented. I am a fast learner. I am well-organized and disciplined. I am assertive and always think outside the box. I can work well under pressure, and most importantly, I am a self-motivated person. As long as I get paid, you can expect me to always get the job done.

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Experience

Executive Boutique Call Center Ph

Feb, 2019 - Jul, 2021

2 years, 5 months

Sales Team Lead

Apr, 2019 - Jul, 2021

2 years, 3 months

- Responsible for maintaining team's KPI metrics - Creating daily, weekly, and monthly reports - Coaching and skills development

Sales Development Representative

Feb, 2019 - Apr, 2019

2 months, 2 days

Responsible for qualifying potential clients for life insurance quotes before transferring them over to a licensed insurance agent

Feb, 2019 - Jul, 2021

2 years, 5 months

Patient Care Coordinator

Oct, 2017 - Oct, 2018

1 year

United Health Group (Optum Global Solutions)

Oct, 2017 - Oct, 2018

1 year

Responsible for processing special medication refills for existing customers

Oct, 2017 - Oct, 2018

1 year

Chat Support Representative

Sep, 2016 - Jul, 2017

10 months, 1 day

Alorica Ph

Sep, 2016 - Jul, 2017

10 months, 1 day

Responsible for assisting existing customers with concerns related to billing, troubleshooting, plan upgrade, etc

Sep, 2016 - Jul, 2017

10 months, 1 day

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