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Night AuditorJul 2011 - Mar 2012 (8 months)
o Verified and balanced entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines. o Organized and confirmed receipts; identifying, researching, and correcting discrepancies; posting accounts; running and distributing daily reports. o Performed general duties of a hotel clerk during the overnight hours.
Crew Leader/Crew Leader AssistantMar 2009 - Jun 2010 (1 year)
o Provided supervision, assistance, and training to a field crew of up to 20 employees. o Trained personnel through verbatim in a large classroom setting. o Processed payroll and overseen various employee hiring and firing responsibilities in a time-sensitive manner. o Conducted daily organizational meetings with crew members.
Customs Broker ClerkMay 2007 - Dec 2007 (7 months)
o Proficiency in the use of the ACE E-Manifest system and CN Rail system to satisfy customer status requests. o Prepare and reviews documents for accuracy and completeness. o Confirms all aspects of the documents to ensure their expedient delivery. o Contacts the appropriate authorities to address and to resolve them.
Customer Service RepresentativeAug 1998 - Mar 2007 (8 years)
o Responsible for responding to customer requests, gathering and managing data to provide proof of delivery to the customer. o Maintains customer records by updating account information. o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. o Prepares product or service reports by collecting and anal
Mechanical Engineering Technology2012 - 2012 (1 month)
Chemical Engineering1997 - 1998 (1 year)
Six Sigma Yellow Belt (2006)Rank Group
Basic training in Six Sigma tools and generally participate in projects and who take up Six Sigma implementation along with their other job responsibilities.