Francis Joseph R. Profile

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$5 USD / hour

romblon,

philippines

$5 USD / hour

It's currently 12:03 AM here

Joined January 1, 2012

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Francis Joseph R.

@tenshikasei

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(0 reviews)

0.0

$5 USD / hour

romblon,

philippines

$5 USD / hour

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Repeat Hire Rate

Ghostwriter - Freelance Article/Review Writer

Ghostwriter, Freelance Article Writer/Re-writer, Product Review Writer, Researcher and Proofreader, Speech and Features Writer to various private individuals and/or companies requiring skilled and experienced writers. I am very flexible and can easily adapt to various topics for article-writing. Have relevant experiences in Article Writing/Re-writing, Medical and Legal-related topics, Public Relations and Customer Service, General Management, Education and Sports, Products and Services (E-Commerce), and other various topics. Willing to work as a full time writer with honest and results-oriented individuals and/or companies who require people with writing experience.

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Portfolio

1285858

Some actual articles previously submitted (Composite Boards)

1285178

Article Writing, Rewriting, Blogs, Reviews

1285858

Some actual articles previously submitted (Composite Boards)

1285178

Article Writing, Rewriting, Blogs, Reviews

Reviews

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Experience

Home-Based

Jan 2010 - Present

Ghostwriter, Freelance Article, Product Review Writer/Re-writer, Researcher and Proofreader, Speech and Features Writer to various private individuals and/or companies requiring skilled and experienced writers. I am very flexible and can easily adapt to various topics for article-writing. Have relevant experiences in Article Writing/Re-writing, Medical and Legal-related topics, Public Relations and Customer Service, General Management, Education and Sports, Products and Services (E-Commerce), and HRM.

Convergys Philippines Corporation

Sep 2009 - May 2014 (4 years, 8 months)

To render a high level of customer service satisfaction on a Call Center-account specific environment; identify, lead, train and develop agents for future higher posts; ensure client and company specific procedures, guidelines and metrics are followed and met; accomplish tasks as deemed necessary. Cross-trained in 4 LOBs, namely: Pharmacy, Proclaim (Medical), Power and C88. Handled a team of 19 tenured agents for C88. Became Top TL/Top Team across all LOBs.

HTMT Global Solutions

May 2008 - Nov 2008 (6 months, 1 day)

To render a high level of customer service satisfaction, present solutions to customer queries and problems at point of call, and other account-related call center responsibilities, by successfully delivering a well-managed approach to customer service, problem-solving and professional work ethics. Became part of QA Team for a health insurance account; created and recommended various incentive programs aimed to address concerns on the agent level; maintained metric statistical data assisting team leads.

Education

BS Education Major in Physics; Minor in Math

University of the Philippines,

1990 - 1995

(5 years)

Qualifications

Magsaysay Maritime Corporation

2000

Education and trainings include Elementary First Aid, Fire Prevention and Firefighting, Personal Safety and Social Responsibility, and Personal Survival Techniques.

The Philippine National Red Cross

2004

Education and trainings include Cardiopulmonary Resuscitation (CPR) and Basic Life-Saving Techniques under various situational emergencies.

CCAT Foundation

2004

Completed training Skills and Procedures in Caregiving, with actual Hospital On-the-Job Training covering senior care, pediatric ward, general/private wards/suites, recovery and isolation rooms at the De Los Santos Medical Center: Bed-Making (Occupied/Unoccupied), Bed/Sponge Bath, Tepid Sponge Bath, Accurate Checking of Vital Signs (Temperature, Respiration, Pulse Rate & Blood Pressure), Monitoring of Intake & Output, Patient's Positioning, Transporting of Patients, Grooming of Patient (Hair Shampoo, Changing of Gown, and Bed Bath), Giving of Bedpan/Urinal, Proper Disposal of Linen and Waste Disposal, Bedside Care & Good Housekeeping (Cleaning of Bedside Table, Bedpans), Hand-Washing, Warm & Cold Compress Application, Post-Mortem Care, Pediatric Care, and Elderly Care.