Dimple M.

✵ Over 10.9 Years of experience in Project Management, Workflow Automation, Business Process Automation, BPM, Robotics Process Automation RPA, Release Planning, Project estimation & Software Development. ✵ Extensive experience in Insurance, Healthcare domain and Document processing. ✵ Expertise in working on Agile Methodology. ✵ Strong Knowledge of Robotics Automation Tools – UIPath, BluePrism, Automation AnyWhere. ✵ Good Knowledge of Workflow Development on BPM and BRM tool - K2 Blackpearl, K2 SmartForms, Skelta, Blizflow and Corticon. ✵ Strong ITIL V3 knowledge with excellent understanding of project within Managed Services along with Incident Management, Problem Solving, and Change Management. ✵ Excellent customer (on-site & offshore) relationship skills within in-depth understanding of various models and approaches. ✵ Well acquainted with the key responsibilities of onsite coordinator, problem escalation, SLAs and diverse critical support and maintenance activities.