Bidyananda S.

Responsible for end-to-end timely management for Client Complex Service Requests • Validates and Assign Requests, Manage Commercials and Client Proposals, keep customer informed till implementation is complete and SR closure. • Applies design and pricing guidelines and standard work instructions • Manage SRM systems (PEGA) •Cost & Price: Obtain cost and price information from Pricing and Ordering Teams and Consolidate • Obtain Commercial Approval or apply commercial and pricing guidelines - Create and Send Client Proposal • Validate Client Approval of proposals - Order Gateway: Assign customer order to relevant teams and queues for order fulfilment • Implementation, Jeopardy Management and escalations to delivery teams and Keep Clients Informed • Order Quality Closure: Ensure updates to commercial and service inventories by following up CDP( Customer Delivery Professional) making sure delivery of product or Quality Closure on time.