aputani

 Providing remote IT support for Macs and PCs experiencing performance issues and/or issues related to viruses and malware  Assisting clients with proper installation of computer software, as well as identifying and rectifying any potential software problems  Communicating with Client Support Specialists to coordinate the scope of service and to provide detailed procedural notes and feedback  Effectively communicating with clients via voice and text chat to answer questions and provide easy to understand explanations of standard procedures  Documenting the service process from initial contact through problem resolution  Reporting any and all issues back to Client Support Specialists in an effort to alleviate and prevent client dissatisfaction  Recommending any additional equipment that may be necessary to complete requested services