Charmaine A.

Work experience: I've been through various Line of Businesses in the contact center industry. Started as a process analyst for a well-known US airline company transitioning to a customer service representative for one of the top players in telecommunications brand in the U.S and eventually made my way to the leadership ladder as a Call Center Supervisor and a Trainer. I am currently employed as an Email Customer Support Representative/Research & Data Analyst for a popular mobile application. Basic Troubleshooting, payment processing, answering customer service-related inquiries via phone or email, moderating content materials and even managing people are common for me to handle. I set goals and develop action plans to achieve in S.M.A.R.T. way (Specific, Measurable, Achievable, Results-focused, and Time- bound).