Chady A. Profile

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$20 USD / hour

hull,

canada

$20 USD / hour

It's currently 12:30 AM here

Joined November 25, 2011

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Chady A.

@datchad

0.0

(0 reviews)

0.0

$20 USD / hour

hull,

canada

$20 USD / hour

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IT Systems Analyst

Over the last 10 years, I have learned many aspects of IT support and Infrastructure administration in a small and then large scale environment (~10 000 computers/users). Also, I’ve developed excellent communication skills useful as an instructor. Over time, I’ve acquired experience in the following roles: Computer support: • Phone analyst • Helpdesk/call center Senior Operations Analyst • Desktop support analyst • Level 1, 2 & 3 Computers and Servers technical support Infrastructure support: • VMware and Citrix XenCenter administrator • Disk Imaging • Software Deployment • Symantec Altiris administrator • Database administrator • IT site manager

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Experience

Telus Health

Nov 2013 - Present

• Proactively address server system capacity by monitoring and planning, maintaining and optimizing infrastructure • Ensure that all processes / procedures are documented and catalogued • Make recommendations on the technical direction of our respective technologies • Provide Tier 3 Incident, Service Request (ServiceNow ticketing system) and Problem support for server infrastructure and adhere to SLA • Manage Windows 2003/2008 Servers on VMWare 4 & 5 (vSphere/vCenter) • Daily followed ITIL concepts an

Agriculture Canada

Nov 2001 - Jun 2010 (8 years, 7 months)

 Symantec Altiris Administrator Configured and maintained the systems (Notification Server on Windows Server, IIS, SQL server via VMware Infrastructure). Created reports, packages, tasks, collections and deployed software to multiple users in the department. Resolved server issues. Adopted IM/IT security principles, including authentication and encryption.  Enterprise Database administrator I installed and maintained the SQL server cluster used by the Altiris server. My tasks included monitoring space,