OBJECTIVE A responsible position which allows for working at home
utilizing extensive computer skills.
COMPUTER Machines: IBM 3033 and IBM PC
SKILLS
Programs: Excel 4.0, Formworx, Lotus 1-2-3, MS Word 2.0, MS
Word 6.0, QuickBooks, Quicken 4.0, WordPerfect 5.1, WordPerfect
6.0, WordStar, MS Office 97 and MS Office 2000-2003 (Excel,
Word, PowerPoint, Access, Microsoft Outlook), Platinum,
Proamics, FRx
Operating Systems: MS-DOS, Novell Netware, Windows 95, Windows
98, Windows NT, Windows 2000, Windows XP
Databases: Q&A, Paradox
Additional: 10 Key By Touch -- 60 WPM
EXPERIENCE
Aug ’08 to Present Datascribe, Inc.
Insurance Transcriptionist
Perform insurance transcription work from home full-time
processing worker’s compensation claims and car accident incidents from downloaded audio files.
Feb ’08 to Present Morningside Partners, L.L.C.
(Part-time) General Transcriptionist
Perform general transcription work from home processing
quarterly conferences, earnings reports calls, general corporate reports, general miscellaneous, etc., from downloaded audio files.
Jun '07 to Present K & W Associates, Inc.
(Part-time) PC Trainer / Job Skills Coordinator
Teach computer courses at Texas Employment Commission to individuals who have been laid off from their jobs, have been otherwise displaced, have little to no exposure to computers, or whose companies want them to sharpen their skills. Courses taught are Windows XP, MS Word 2003 and MS Excel 2003.
Sep ’05 to May ’07 Spherion / Cap Gemini
Training Supervisor (Aug ’06 to May '07) – Promotion
Was in charge of the training department with responsibility for payroll, updating training material, teaching course work, regulating training staff, tracking attendance, generating reports, etc. Also was responsible for ensuring classes ran smoothly and agents/trainees were disciplined accordingly, if necessary.
CEU Supervisor (Nov ’05 to Aug ’06) – Promotion
Was in charge of 15-18 customer service representatives who assisted corporate end users who contacted us with questions or for assistance regarding their Sprint cell phones. Was in charge of monitoring their calls and coaching them to perform up to Sprint qualifications. Assisted the customer service representatives with questions or problems they may have had and took over escalated calls from them.
Customer Service Representative (Sep ’05 to Nov ’05)
Received incoming calls from customers who were transferring their cell phone number from other major cell phone carriers to Nextel and wanted to keep the same phone number. Made outgoing calls to customers who were transferring their cell phone number from other major cell phone carriers to Nextel and wanted to keep their same phone number. Trouble-shooted, corrected, and sometimes had to rebuild port requests (used to transfer cell phone numbers) whenever there was a problem with the port request.
Oct '04 to Oct ’05 K & W Associates, Inc.
(Part-time) PC Trainer / Job Skills Coordinator
Taught computer courses at Texas Employment Commission to individuals who had been laid off from their jobs, had been otherwise displaced, had little to no exposure to computers, or whose companies wanted them to sharpen their skills. Courses taught were Windows 98, MS Word 97 and MS Excel 97.
Nov ‘02 to Mar ‘03 Aviva Life
Insurance Agent
Main focus was specialization in explaining teacher benefits to teachers in school systems pertaining to utilizing 403 (b) annuities. Thus enabling teachers to reduce their debt, while at the same time saving their money on a pre-tax basis.
Oct ’01 to Oct ’02 Senior Choice Financial Group, L.L.C.
Insurance Agent
Main focus was specialization in insurance/estate planning assisting seniors to protect their assets. This specialty allowed me to work with retirees, and those about to retire who wanted to protect their principal and insure they did not outlive their money. Thus, helping pre-retirees and retirees avoid the most common mistakes.
Nov ’99 to Oct ’01 Kodiak Technologies, Inc.
Administrative Operations Manager
Was responsible for trouble-shooting any computer problems that anyone had, assisted with loading software on computers, and answered any computer-related questions anyone had. Helped manage the server, of which one task was setting up new user accounts. Trouble-shooted and monitored the network, in addition to helping with the day-to-day business of running the office. Also, assisted chief financial officer with the handling of financial issues.
Mar ’97 to Oct ’99 Xerox Connect
Project Manager Analyst (Dec ’98 to Oct ’99) - Promotion
Assisted project managers with any reporting needs that they had in support of their clients. Was also responsible for handling any financial issues that arose from the company’s monthly general ledger report or balance sheet and getting any outstanding problems resolved. Was asked to takeover responsibility of handling any change management issues regarding processing requests for any changes that needed to be made to toolsets that monitored servers, routers, switches and hubs.
Administrative Assistant (Mar ’97 to Dec ’98)
Assisted the Practice Director and the VP of Corporate Services with the running of the Network Management Center (NMC). Coordinated with the VP of Corporate Services administrative assistant in his Cincinnati office. Coordinated with our corporate office located in Exton, PA. Assisted our Regional VP, as well. Was responsible for ensuring the smooth flow of processing the daily needs that arose from the NMC engineers (approximately 60 engineers; roughly 40 onsite with myself, roughly 20 offsite at Intercontinental Airport, 1 engineer in Colorado, 1 engineer in Florida, 1 engineer in Guam, 1 engineer in Utah). Main duties performed were processing purchase orders, generating expense reports, report generation primarily using Excel, gate keeping time entry, setting up travel, processing new employees, and fielding telephone calls.
Nov ’93 to Mar ’97 VA Hospital (Subcontracted to Baylor College of Medicine)
Information Manager
Was involved with several government projects in the Research Department directly reporting to and working with three doctors practicing general medicine. Responsible for processing information gathered and entering data into Paradox databases, as well as generating reports, charts/tables, questionnaires, etc., using MS Word and Excel. On a previously completed study, entered data into Excel and PCC (Patient Care Component) software. Findings from this study aided in preparing both a written and verbal report that was presented before Congress.
Mar ’94 to Apr ’96 Center for Speech, Language, & Learning
(Part-time) Office Manager
Worked directly for a speech pathologist in a clinical setting. Was responsible for running the office and coordinating work flow of the center’s Director and her four associates. Main duties performed were invoicing patients using Lotus, generating evaluation reports using MS Word and WordPerfect, scheduling patients, and filing insurance information (filling out claim forms and determining ICD-9 codes upon learning of patients’ diagnoses, as well as contacting insurance companies to help process claims). Was previously responsible for entering and reconciling checks in first QuickBooks and then in Quicken.
Apr ’92 to Aug ’93 Vinson & Elkins, L.L.P.
Legal Assistant
While assigned to the Business Litigation Section, dealt with various cases involving anti-trust and medical issues before being assigned to a large oil and gas case. Acquired experience in large document productions utilizing Q& A database, cite checking using Westlaw, summarizing depositions using WordPerfect, and interfacing with clients.
Dec ’90 to Mar ’92 Sai Software Consultants, Inc.
Recruiter / Sales Representative
Helped process potential candidates’ resumes for possible matches to open job orders, proofread and corrected resumes as necessary using WordPerfect, interviewed potentialcandidates, ran background and reference checks, and fielded incoming ad response calls. Marketed an object-oriented software to companies from various industries, and then scheduled and coordinated seminars on presenting it.
Oct ’89 to Sep ’90 Allied Commercial Corporation
Collection Agent
Contacted debtors regarding their outstanding delinquent retail accounts. Made arrangements with them to pay on their accounts. Did skip tracing to track down individuals.
Aug ’88 to Jun ’89 Diversified Human Resources Group
Consultant
Helped process potential candidates’ resumes for possible matches to open job orders, interviewed potential candidates, ran background and reference checks, and fielded incoming ad response calls.
EDUCATION University of Houston,
University Park, College of Business
B.B.A. in Business Management, Dec ‘88
GPA: 3.5/4.0
