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$8 USD / hour
Flag of PHILIPPINES
paranaque, philippines
$8 USD / hour
It's currently 4:34 AM here
Joined July 16, 2017
0 Recommendations

Eugene S.

@eugenesinamban

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$8 USD / hour
Flag of PHILIPPINES
paranaque, philippines
$8 USD / hour
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Virtual Assistant - Customer Care Representative

I have 4 years of experience working in the hotel as a Front Desk agent / Executive Lounge agent and I do mostly cashier transactions and customer service. I handled guest requests such as flight bookings, meeting room bookings, and restaurant bookings. I also transcribe some documents for guests and is very literate on MS word, Excel, and PowerPoint. I will utilize my skills to streamline your projects, and make sure we execute the tasks on hand timely and professionally. I can also assist you in handling your social media accounts as I myself have a personal blog and several social media accounts. I believe my skills are very useful in meeting your needs and I look forward to be working with you on your projects.

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Experience

Horizon Club Lounge Agent

Makati Shangri-La
Jul 2016 - Present
Handled check in and check out, conducted OPERA system efficiency training, oversee the overall quality of service, ran various errand such as tour booking, and flight bookings and changes.

Front Desk Agent

Makati Shangri-La
Oct 2013 - Jul 2016 (2 years, 9 months)
Handled check in and check out, did back office support operations such as billing, answering phone queries and requests, handled guest concerns and complaints, Handled group billing and reservation.

Customer Care Representative - IHG Rewards Club

Intercontinental Hotels Group
Jul 2013 - Oct 2013 (3 months, 1 day)
Handled inquiries regarding the Loyalty membership benefits and corrected points discrepancy of members, booking hotel reservations and answering general queries regarding the hotels of the brand. Handled guest complaints as well.

Education

Bachelor of Science in Hotels, Restaurants, and Institution Management

Philippines 2008 - 2013
(5 years)

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