Joseph E. Profile

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5.0

(1 review)

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cairo,

egypt

It's currently 12:30 PM here

Joined July 30, 2014

0 Recommendations

Joseph E.

@jozaher

5.0

(1 review)

0.0

100%

cairo,

egypt

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

Trainer | Facilitator | Training Developer | Training Designer | Recruiter | Career Coach

'm a skilled and experienced professional with strong academic and applied science resembled in MIBA from Eslsca business school. My dimensions are thinking, acting and reacting in a simple, positive, adaptive, creative and humorous way as much as I can ‎in my whole life. Doing all of these with enthusiasm and high quality.‎

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5.0

$10.00 USD

scientific research

Joseph has the flexibility I aimed for in my research through this kind of very specific topics. As freelancer, Joseph used his experience in the field of research required in order to facilitate the task for himself and deliver in one day only. In addition, Joseph exceeded my expectations and delivered more resources and ideas for better learning environment from his own solid experience in training and development.

Data Entry

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Amira M.

@amiramakram

•

7 years ago

Experience

Barclays Bank – EGYPT

Jan 2013 - Present

1. Conduct skills needs assessment for the contact center team to identify competency gaps and training priorities. 2. Develop, Plan, coordinate and deliver courses in accordance with identified needs. 3. Design & deliver course material using a variety of media and in classroom/non-classroom environment and on job training. 4. Facilitate, co-ordinate and deliver Learning and Development in-house training as required.

Free lance

Jun 2005 - Dec 2016 (11 years, 6 months)

1. Conduct training programs and facilitation to Bank employees from different levels. 2. Use interactive training methods to ensure success of the program. 3. Develop suitable content for programs in line with client needs. 4. Research to gather the latest concepts on topics of customers’ interest.

Barclays Bank – EGYPT

Mar 2008 - Dec 2012 (4 years, 9 months)

1. Make Second Interviews for candidate and take the hiring decision. 2. Conduct the full training for call center new hires that include: product knowledge, systems, process and Soft Skills. 3. Deliver customer experience workshop to new and existing BBE staff. 4. Conducting Training needs Analysis and performance Gaps 5. Design and developing suitable content for programs in line with employee needs. 6. Using interactive delivery methods to ensure achieving training objectives.