Lilian L.

I graduated from the University of San Jose Recoletos with a Bachelor's degree of Business Administration major in Marketing Management. I graduated with an Outstanding Graduate award. I have also studied BS Psychology in Silliman University. I have ample experiences in being a customer service associate and technical support analyst from prestigious BPO call center companies for the past 9 years. I previously worked as a level 2 technical support representative with multi tasking responsibilities which included fixing internet issues, installing antivirus soft wares, handling customer billing disputes, issuing refunds, dispatching onsite technicians, up-selling internet packages , restoring service interruptions and fixing equipment malfunctions. Basically, my job was about appeasing unhappy customers. I consistently met my target metrics such as customer satisfaction rates (CSAT) , call-volume goals, call handling and email quality