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benesse les dax, france
It's currently 11:37 AM here
Joined April 2, 2024
0 Recommendations
Marisa Alexandra L.
@marisa083
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benesse les dax, france
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Costumer Service/Virtual assistant
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Experience
Quality customer service representative
May 2015 - Dec 2023 (8 years, 7 months)
Ensure a backup of the customer interface, manage customer requests, complaints or questions
* Handle customer complaints and provide alternatives and solutions to ensure resolution of
complaints
* Reach out customers to verify account information
* Ensure customers are satisfied with the service
* Edition of different types of Quality Certificates
* Management and control of certificate requests, analysis of the results available on SAP,
edition of certificates according to protocols
Independent Psychologist
Sep 2008 - Mar 2015 (6 years, 6 months)
*Intervention in learning difficulties,
*Teaching techniques,
*Psychological tests,
*Educational and vocational guidance,
*Socio-educational support in a special educational establishment for young people and adults
with disabilities,
* Collaboration with an Association for Intellectually Advanced Children
Education
bachelor
(5 years)
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