Michael R.

MICHAEL P. REYES 8335 Velasco Subd. Platero Binan City, Philippines 4024 Skype ID: hi-jakkk1 Mobile: [login to view URL] Dedicated CUSTOMER SERVICE REPRESENTATIVE with 10+ years of experience o 2000 - 2002 Source One Asia , Manila Universal Technical Support Representative for Sony Audio / Video o 2002 - 2003 TeleTech Main , Manila Inbound / Outbound First Party Collections Representative For Fifth Third Bank Assistant Team Leader - Fifth Third Bank (Level 2) o 2003 - 2009 APAC Customer Services Incorporated, Manila Outbound Repres entative For HSBC Accoun t Secure Plus (ASP) / Identity Theft Protection Inbound Customer Service Representative For Blue Cross Blue Shield Dental Insurance Central Quality Assurance specialist (CQA) For Onshore Account of Blue Cross Blue Shield Dental Insurance Monitored American Customer Service Representative for three Sites ( Tucson , Iowa , Davenport ) o 2009 - 2011 Exclusive Calls, Manila Outbound Representative For Deals Sites o 2011 - 2012 Support for Online Printing Company Inbound Chat and E-mail Representative for online Printing Company Computer and Internet Specifications o CPU Processor: Inter Core i7 (Hyper threading) o 4 Gig DDR Memory o 2 Gig NVIDIA Graphics video card HDMI o 2 Terabytes HDD 7200RPM o A4 Tech Web Cam o LG External DVD Writer , Light scribe o Logitech USB Headset H530 o 4.5 mbps DIGITEL DSL with PLDT myDSL backup Areas of Expertise CUSTOMER SERVICE AMERICAN ENGLISH FLUENCY AMERICAN ACCENT TRAINING / AMERICAN CULTURE TRAINING COLD CALLING TRAINING QUALITY CONTROL WRITTEN ENGLISH A++ ADMINISTARTIVE WORK