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cebu city, philippines
It's currently 1:56 AM here
Joined April 24, 2012
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Nicholas M.
@nickulas
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cebu city, philippines
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Cold Calling Sales Specialist
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Experience
Sales
Feb 2022 - Jan 2023 (11 months, 4 days)
Encourage customers to buy services and products by using a prepared script to reference important
parts of what the company offers.
Go off-script when necessary to build a relationship with customers or answer any questions they
have not addressed in the script.
Advise prospective and current customers by answering questions and addressing concerns about
purchased products.
Technical Consultant
Jun 2010 - Jul 2012 (2 years, 1 month)
Recruited, hired and trained staff for specific team functions for Client‑OD, Client‑TM and Client‑K
Completed implementation of projects before deadlines even when timelines were tight
Manage the conduct of the handled accounts in order to ensure the contractual objectives and required
revenue are met
Participated in negotiations and led implementation for Client‑TM and Client‑K expansion
Achieved and exceeded agreed service levels
Develop Training module for Tier 1 and Tier 2 support
Tier 2 Support
Oct 2009 - May 2010 (7 months, 1 day)
Served as an escalation point for the team for technical inquiries and customer handling
Manage accounting software for customers
Walk through and teach customers basic accounting knowledge
Advanced knowledge in accounting software from small‑scale to enterprise
Supported distributor and end‑user queries on Mac and PC systems for Client.
Education
BS Computer Science
(4 years)
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