Tony B.

## BIO SUMMARY I am a highly motivated and versatile information technology specialist with over thirteen years of experience in hardware and software support, systems analysis, and development. My experience includes both enterprise and small business environments. I possess a strong work ethic with a commitment to integrity and honesty, as well as to maintaining confidentiality of information. My team management and communication skills stem from working with both internal and external customers. I am an energetic self-starter with excellent analytical, organizational, and creative skills. PROFESSIONAL EXPERIENCE INDEPENDENT CONSULTING (2008-PRESENT) I operated a technology consulting business in the Reno/Sparks area of Nevada. I provided services ranging from in home technical support to custom application development. UNITED PARCEL SERVICE OF AMERICA, INC. SENIOR DATA ANALYST (2003-2008) I was the primary contact for information technology and data analysis functions in the district. My responsibilities included scheduling and conducting meetings with internal customers to perform needs analysis. In concert with them, I designed systems, methodologies, and processes to address their requirements. I also documented system designs, and then developed and implemented those systems using appropriate technologies. I managed projects and project teams. Purchasing decisions related to the district’s technology needs were my responsibility. I trained and mentored as required. I managed the IT inventory, assets, and licensing. SOUTHEAST REGION WEB DEVELOPER (2002-2003) As a member of a team, I analyzed, designed, and developed web based applications. I collaborated with customers, product managers, and development teams on requirements and determined the most cost effective approach. I created and executed product performance and quality testing. As part of my role, I analyzed applications of new and existing technologies to evaluate return on investment and scalability. TECHNOLOGY SUPPORT FIELD TECHNICIAN (1999-2002) In this role, I provided hardware and software technical support and training for both internal technologies and external UPS customer shipping systems. I monitored network performance. As a member of the Help Desk, I answered technical support calls and performed troubleshooting. I also participated in the improvement of both service levels and customer satisfaction, and reported assessments and progress to management. ## Area of Expertise Technology Skills • ASP.NET o C# o Visual [login to view URL] • ANSI 92 SQL • HTML, (X)HTML, CSS • JavaScript • Microsoft Internet Information Server™ (IIS) • Microsoft SQL Server™ (2000, 2005, 2008) • Microsoft Office™ (2000, 2003, 2007) • Microsoft Windows™ (2000, XP, Vista, Server 2003, Server 2008) • Microsoft Visual Studio™ (6.0, 2005, 2008) • Intel and AMD based PC troubleshooting and repair Key Skills • Customer service • Training and mentoring • Complex problem solving • Oral and written communications • Technical writing • Public speaking • Implementation, testing, and deployment of solutions • Project planning and management • Resource and time management • Determining and documenting system requirements