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Contact Rommel F. about your job
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Experience
Marketing Manager
Nov 2010 - Present
I market service apartments and villas online.
Lead-Quality and Lead-Operations
Feb 2005 - Oct 2010 (5 years, 8 months)
- Giving coaching and feedback to 40 CSRs
- Reviewing the reviewers (Supervisors)
- Rolling out product related tests
- Taking shift huddles and sharing updates
- Conducting refresher trainings
- Training trainees
- Improving the scores of the CSRs with low scores
- Stopping malpractice
- Having calibration sessions with the Supervisors and the client
- Sending reports to the client etc.
Customer Support Representative / Section In Charge in a book shop
Feb 2003 - Feb 2004 (1 year)
- Gave leadership to a team of sales reps in the large educational section of the book shop
- Cargo handling and arrangement of the section
- Came up with promotions to sell as many books as possible
- Customer service
Education
Bachelor of Arts
(3 years)
Contact Rommel F. about your job
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