EDUCATION
2004-2007/2008 Singapore Polytechnic
Diploma in Business Info-Technology (Incomplete)
A grade in Accounting (2004/2005 Semester)
2000-2004 Kent Ridge Secondary School
GCE ‘O’ LEVEL
7 ‘O’ Levels credits
Distinction in:
Malay Language
B grade in Principles of Accounts
INTERESTS
Coffee, Fashion, Music, Entertainment, Scootering, Sports, Soccer, Meeting new people.
EXPERIENCE
1 September 2009 – current
Cuppa Choice Pte Ltd
F&B Executive
§ Make and serve beverages.
§ Provide excellent customer service
§ Take ownership of the store.
§ Responsible for the maintenance of the store.
§ Ordering of stocks
§ Assist in Barista trainings
§ Required to handle cafe retail sales
§ Handle cash, sales reports
2 September 2006 – 30 August 2009
Starbucks Coffee
255 Holland Avenue (Holland Village)
Full-Time Barista
§ Make and serve beverages.
§ Do daily coffee tastings and food pairing.
§ Provide excellent customer service by making Starbucks a ‘third place
for customers and partners.
§ Take ownership of the store.
§ Responsible for the maintenance of the store.
§ Certified Starbucks Store Coffee Master
§ Certified Learning Coach
Training Starbucks District Coffee Master
§ Groom store coffee explorers to coffee masters
§ In-charge of coffee bean sales in own stores and district stores
§ In-charge of partners’ development in terms of coffee
§ Responsible in creating and maintain the district coffee culture
§ Attend and overlook coffee presentations of the district stores
Part-Time Barista
§ Make and serve beverages.
§ Do daily coffee tastings and food pairing.
§ Provide excellent customer service by making Starbucks a ‘third place
for customers and partners.
§ Certified Starbucks Store Coffee Master
24 April 2006 – 19 August 2006
World Scientific Publishing Co Pte Ltd
5 Toh Tuck Link
Singapore 596224
Data Entry/Marketing
• Conduct web searches for books’ contributors’ contact details
• Involved and attended scientific conferences
• Promoted scientific books at conferences
SKILLS & ABILITIES
Attended workshops and courses:
§ Secondary 4 Entrepreneurship Workshop (2003)
§ COMAT Training Services (2001):
àIT Enrichment Program:
§ Adobe Photoshop 6.0
§ Microsoft FrontPage 98
§ Association of Muslim Professionals (AMP) (1997):
àInformation Technology Level 1 (21 hours course)
§ Basic Hardware & Software Concepts
§ Creative Writing using Multi-Media Software
§ Producing a simple Animated Video
§ Learning to Print Photographic Images in Colour
§ Able to read and write English and Malay
Accounting Skills & Abilities
§ Able to handle debit and credit transactions
§ Able to differentiate between assets and liabilities.
§ Able to draw up: - General Journal
- Purchases, Sales, Purchases Returns, Sales Returns Journals
- Ledger Accounts
- Profit and Loss Statements
- Balance Sheet (Financial Statement), and etc
Interpersonal Skills
§ Able to communicate and work well with partners and managers in Starbucks Coffee.
§ Able to communicate well with customers and build numerous and good relationship and bond with them.
§ During my internship at World Scientific Publishing Co Pte Ltd in 1st Semester in my 3rd year in polytechnic, I was able to work well with staff of different positions to complete my assignments and the company’s projects.
Leadership Skills
§ Able to lead a group of coffee masters (one of the titles awarded to partners who completed a coffee master challenge) and coffee explorers to a coffee presentation presented to customers.
Coaching Skills
§ Able to coach a coffee explorer for coffee master challenge and make them into a coffee master and topped the cohort.
