Objective:
To obtain a position at an organization that allows me to realize my potential and utilize my skills in communication, innovation, customer service and management.
Education:
Pace University Pleasantville, NY [May 2007- December 2010]
Bachelor's Degree in Business Administration
Major: Business Management Concentration: Finance
Work Experience:
DriveTime Indianapolis, IN [July 2012 - October 2012]
Sales Advisor
Greeted customers in face-to-face interactions, welcoming them to our unique car buying experience.
Assisted in the underwriting process of loan approval.
Responsible for detailing each car sold so that they were presentable to the customers at the time of sale.
Conducted 50-75 warm lead calls per day to grow and expand DriveTime's clientele.
Showcased and presented appropriate vehicles to customers. Conducted test drives.
Was also charged with the responsibility to drive and check the performance of two random vehicles on the lot per day.
J.P. Morgan Chase Bedford, NY [October 2010 - April 2011]
Vault Teller
Processed transactions for customers in face-to-face interactions.
Made investment and personal banking referrals to sales associates.
Responsible for counting/verifying the bank vault every day before closing.
Assisted Personal Banker with sales calls.
Yorktown Golf and Baseball Mohegan Lake, NY [March 2008 - September 2010]
Pro Shop Assistant Manager
Received invaluable experience in customer relations including answering phones, customer concerns, and scheduling appointments for parties and golf lessons.
Responsible for closing the books and preparing cash deposit at the end of each night.
Received experience in managing employees and overseeing work duties of others in a supervisory role.
Organizing and running birthday parties, corporate events, etc. that were being hosted at our facility.
Was responsible for retail sales of baseball and golf equipment within the pro shop during my shift.
Swiss Post Solutions (Barclay's Capital) New York, NY [April 2007 - February 2008]
Assistant Manager (Team Lead)
Managed subordinate employees and aided in reviewing job performances.
Facilitated test calls to subordinate employees on a weekly basis for quality control.
Obtained experience in phone and person-to-person customer service, redirecting international phone calls, and dealing with disgruntled clients of the bank.
Compiled and created a policy of procedures booklet for my staff to adhere too.
Aided top level executives and managing directors with daily tasks assigned and administrative support.
Skills
? Proficient in computer skills including Microsoft Word, PowerPoint, Outlook and Excel, and experience in web design.
? Exemplary people skills through years of customer service experience.